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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
346 ratings and 196 comments received in the last 90 days.
08 May 2025
I been to so many car showroom. Their customer service is poor. BMW Reading is best.
04 May 2025
The centre is going through some changes with admin staff meaning I had to chase a few things which would normally be automatic. For example, no copy of order form and no invoice, meaning I was asked to send money before receiving any paperwork.
24 April 2025
Alex Metcalfe came in on his day off to do the handover. During the purchase he took time to take me through the vehicle, changes since I purchased my last vehicle.
16 April 2025
Mathew Worseley who took personal care in ensuring that I had a superb experience and Duncan Taylor the sales executive was on to for each step in the process.
13 April 2025
Delivery was slightly delayed but had read kept updated by the centre about that. Sales manager Tod was really helpful and informative
07 April 2025
Delays in delivery of car, then the wrong spec car delibered. However, sales manager most apologetic and accommodating.
03 April 2025
Overall good experience, however could have had more proactive communication. This ultimately though comes down to how busy the sales team are.
02 April 2025
Nice friendly greeting from reception staff. Sales executive Hamza Khan was a pleasure to deal with. Very knowledgeable about the vehicles and purchasing process. Well presented, polite and patient. He and his colleague Phil worked very hard for me.
01 April 2025
The team kept me informed of the status, arranged the paperwork and generally made it a positive experience.
01 April 2025
Keeping it simple
01 April 2025
Helpful every step of the way.
28 March 2025
Good show room, expert sales advice and support
27 March 2025
The car was displayed in a viewing room, and we were encouraged to explore the vehicle before it was taken out of the room.
23 March 2025
I was very satisfied with the purchasing and delivery of my BMW 4.
22 March 2025
Hassle free process , I saw the car online and all the paperwork was ready for when I came down. I was well looked after , and car reveal and hand over was excellent!
21 March 2025
Good communication, lovely garage to visit
19 March 2025
Alex was great
11 June 2025
As above. It was all about communication. The work was good
09 June 2025
See qbove
09 June 2025
You had the car in the workshop, we were told it was being monitored but then our son called in after days and was told it hadnt even been looked at yet
09 June 2025
Excellent service and communication
09 June 2025
As above I have given feedback to the service agent at the time and the customer agent who called on Monday.
08 June 2025
There were some things that need fixing in ten next couple of months. Noone told us. Ad. It's almost impossible to get to speak to anyone about it. It's bad service and you're losing business. The work you actually did was fine.
08 June 2025
See above.
08 June 2025
The car was updated, cleaned and presented well for me to use.
07 June 2025
No problem
07 June 2025
Quick issue resolved and loan car provided.
07 June 2025
Good attentive service. Invoice was rather hard to read and work out what was charged for.
07 June 2025
Only one service manager available on a Saturday morning and often dealing with walk in enquiries so unable to process the worksheets in a timely way
06 June 2025
Staff efficiency face to face
06 June 2025
The staff were friendly, knowledgeable and very helpful. In particular my contact, Daniel Knight, ensured that the whole process went smoothly and I was kept informed throughout.
06 June 2025
Everything that needed to happen did happen.
04 June 2025
Excellent level of service all round.
04 June 2025
I think I talked or confirmed 3 times that I have seen and agreed to the price, so a little bit of missed comms internally. Still nice people checked until they were really sure.
03 June 2025
Overall happy
03 June 2025
Explained everything in a concise way
03 June 2025
I am so frustrated that for the second time running i now have to come back to get the computer to acknowlegde the service and oil and spark plusg have all been done as part of teh service i have literally just spent a day in there doing
03 June 2025
Time management is important both for the client and your business.
02 June 2025
The service report is always explained when collecting the car. Chloe was excemplory. She dealt with us in a very professional way. Certainly to be commended.
02 June 2025
It was very easy check in. However, not having any human interaction during check in caused me concern. I had to write down my request at check-in.
01 June 2025
Great customer service
01 June 2025
Not as good as audi
31 May 2025
Disappointed that extra work on the A/C could not be done with the service and that I would have to wait 4 weeks to get another appointment. Took the car elsewhere and got the A/C done a couple of days later.
30 May 2025
Problem sorted without fuss
29 May 2025
Because I was completely satisfied
29 May 2025
Very satisfied
28 May 2025
Everything went well
28 May 2025
Smooth checking in and all procedures finalising smoothly arranged.
27 May 2025
The customer service was appalling i was told there'd be a call back no one called
27 May 2025
Not impressed with the self check in
27 May 2025
Staff are polite
26 May 2025
Communication before and whilst my car was in for service is exceptional and all works required discussed with me and arranged same day
24 May 2025
Did what was expected
23 May 2025
I think it will be fairly obvious why
21 May 2025
All work carried out to a high standard
19 May 2025
Millie was super helpful, friendly and professional.
19 May 2025
As above
19 May 2025
Very good
18 May 2025
Service was fine but on the on-line check-in I asked for two extra things, neither of which were done: 1. The no-obligation valuation 2. Explanation of the MyBMW App
18 May 2025
Very helpful advice
17 May 2025
Overall, service was done in a timely fashion and then called me when my car was ready to pick up.
17 May 2025
They look after the car with diligence
16 May 2025
Chloe was very good at keeping me informed about the status of the repairs and extended the loaner to car when there was a delay in completing them. It wasn't ideal, but she did what she could to minimise the impact
14 May 2025
Very engaging staff very professional service
13 May 2025
Would of liked a conversation with mechanic for reassurance
12 May 2025
Nice friendly team
12 May 2025
Hamza and the reception team took great care of us.
12 May 2025
I'm very satisfied with my experience at Group 1 Reading. The service was professional, efficient, and well-organised from start to finish. Staff were friendly and helpful.
12 May 2025
Probably 3.5 is a better response. Would have been 5. if the issues I have mentioned were addressed
12 May 2025
Timing
12 May 2025
Kept informed throughout my service and everything was easy and smooth at drop off and pick up
11 May 2025
George was fantastic, kept updated..only issue I had was being told at 17.30 the day before that my appointment needed to be moved due to lack of courtesy car. not impressed but George deserves the 5 Stars
11 May 2025
I've always come to Reading and been pleased of the response
10 May 2025
Fast and efficient
09 May 2025
All of my dealings have generally been very positive. The only issue was a spell where staff absences resulted in no availability for service, requiring me to find alternative provision.
08 May 2025
Millie was great!
07 May 2025
Very helpful and polite
07 May 2025
I booked 2 months ago and purely had to wait for 2 months to get the car to the service because then only they could offer me a courtesy car. And it so happened after all the wait I had no courtesy car on the day of the service.
07 May 2025
I was approached by phone presumably to confirm my next service. In addition my Mot was added. When I arrived at 8am it appeared that nobody recognised this. I was kept waiting 5 hours. To save time the car was not washed.
07 May 2025
The garage was very clean, the service writer (Dan) was very nice, and all the work was completed well. I took a star off because it took two days for an MoT, which is not a long job.
06 May 2025
Nothing to add
05 May 2025
Very pleased with the service overall and also contacted to be given an update
05 May 2025
The work they carried out was good and the cleaning of the car was excellent
05 May 2025
Explained me what servicing they have done,
05 May 2025
Good experience
04 May 2025
Very good service as always
04 May 2025
Customer service no one answers the phone
03 May 2025
Had a courtesy car arranged yet I get a phone call asking me to reschedule due to the car being damaged which I was already dropping my car off, you did however drop me back to work and also pick me up to collect my car.
03 May 2025
Work was completed to the usual high standard expected
02 May 2025
Very satisfied, Millie kept me fully informed throughout.
30 April 2025
Service was very expensive
30 April 2025
Did what I paid for .
29 April 2025
everyone is very friendly, very approachable, transparent and honest when there are issues/delays, taking ownership and keeping the customer informed on progress
28 April 2025
The employees were very attentive and helpful
28 April 2025
I booked an oil & brake service, was called 1 day before and was told I also had 2 recalls and the car was needed for 2 days as the recalls take 9 hours to fix. On arrival there was no record of my original appt. No loaner or ride was offered.
27 April 2025
Just what you would and should expect
27 April 2025
My car was serviced as expected, given a beautiful clean and my service advisor kept me updated during the day.
25 April 2025
The service did take a little longer than expected although it was good that I could work from the site
25 April 2025
Nothing to fault with the service
24 April 2025
Was phoned to say car was ready. Travelled over to collect & still had to just sit waiting for 45 mins in showroom before being handed keys.
23 April 2025
Similar experience to berry heathrow. Tried to avoid using my warranty and never cleanee my car properly .
23 April 2025
See above - the work done was good and quick in the end. After I had hufted and puffed with them
23 April 2025
Everything was simple from check in to collect my car. And the complimentary car wash was a bonus!
21 April 2025
Faultless thanks .
21 April 2025
Had my car a little longer than expected but overall was really good
21 April 2025
Clean and efficient work
20 April 2025
Quality and care
20 April 2025
This service was a recall for the EGR. The car had been notified as needing this recall for over 18 months but it appears that at each normal service BMW chose only to 'inspect' and defer the recall. So not particularly happy with this process.
19 April 2025
Booked online and specifically requested a courtesy car, on arrival at the dealership I found out that there was no vehicle available. I was told that they would do the service as a sit and wait appointment and the service could take about 2.5 hours.
19 April 2025
Easy to use, friendly staff and informative from the technician in the video I received.
18 April 2025
you didn't do the service properly didn't clean the car and then it comes back with a huge scratch on it
18 April 2025
Every one I dealt with was friendly and professional. Amila my Service advisor is a asset to the company. She kept me informed throughout my visit. Happy to continue using this branch.
17 April 2025
Friendly but expensive
17 April 2025
Good check in procedure and communication much better from contact person on the progress..
15 April 2025
Poor customer care, lack of communication. Paying for repair that did not fixed the problem. The repair taking longer than expected. The staff member did apologise for the delay and not making note of advisory.
14 April 2025
I'm giving this 3 out of 5. I've knocked 2 stars off based on the terrible experience of dealing with Group 1 to get the car checked in....the work itself I'm happy with.
14 April 2025
Professional staff
14 April 2025
I received a good discount due to a slight misunderstanding on my arrival time earlier. The work was completed and hour sooner than I expected.
13 April 2025
Well informed of progress with the service. Easy to book in advance. Knowledgeable staff
13 April 2025
All-in-all a good experience. Millie came to look for me when the vehicle was ready to be collected and she also escorted me to the vehicle. Pleasantly surprised when the dealership called me the next day for feedback on my visit.
13 April 2025
Lack of support when we needed your expertise ; Poor customer service - not keeping customer informed on what is happening with the car
13 April 2025
.
12 April 2025
The service was good but could have been more better as they left some mark inside of the mark while cleaning. The dashboard wasn't clean properly.
12 April 2025
Super efficient
12 April 2025
The service went very well. I am just wondering what to do with the Diesal Additive that was sold to me? I always put high grade fuel in my car and its running well. Can someone tell me want to do with the can of addative ?
11 April 2025
No communication
10 April 2025
Great service can't say more
09 April 2025
Courtesy car given even when a shortage (albeit booked in advance). Constant updates and transparency. Adherence to timelines. Lewis was fantastic, would recommend anyone to work with him.
09 April 2025
No contact since I dropped my car off 3 days ago
08 April 2025
As Above the staff very professional friendly esy to ask a question Helpful staff.
08 April 2025
No issues at all.
08 April 2025
My original service was cancelled and I had to wait a month for the next date. The guys were late to pick up the car I was charged nearly £400 despite having a service plan. I couldn't get through to the service team despite trying 10+ times
08 April 2025
Great communication, clear guidance and good service
08 April 2025
Mot only conducted, BMW did not do my brake fluid as shown on car dash as required and I requested it...
07 April 2025
The service manager, Amelia Rippon, who dealt with me on the day, demonstrated very poor conduct.1)She provided me with incorrect information regarding a fault, and she was chewing gum while speaking, without any consideration or respect.
07 April 2025
Everything ran smoothly on the day, And felt very well look after.
05 April 2025
Received health check video after paying for the service. Ideally need this before.
05 April 2025
I have never had any issues with this dealership.
05 April 2025
Not very good service and feedback I needed about the car and you charge me for things. I did not need to do the job.
03 April 2025
Poor service
03 April 2025
Great service!
03 April 2025
I cannot fault the service I received.
02 April 2025
As expected
02 April 2025
Marked down from five stars because of the online and service kiosk check in, and the time taken to complete a straightforward service. Five stars for the service representative
02 April 2025
Once the issue was transferred to the Service team, Chloe, she quickly looked into it and arranged for this to be resolved speedily.
01 April 2025
The service (MOT) performance was 5*. I chose to wait and that was only 3*. The environment was cold and noisy, not a pleasant place to be even with free coffee.
01 April 2025
Warm welcome, genuine willingness to help and ensure service to a high standard. Amelia the service advisor is a credit to the group.
01 April 2025
Very satisfied with the level of information and communication.
01 April 2025
I informed them before the service the doors were not displaying the M logo on the ground, though the lights were working. They were not ready to fix the problem. It's actually been the case since I've owned the car and should fall under warranty.
31 March 2025
Everything as expect and including a very good Wash and Prep of my returning car.
31 March 2025
Very satisfied, great experience
30 March 2025
Easy and efficient, friendly staff
30 March 2025
My car has been into the dealership since new and on every occasion there has been issues with tyres and on each occasion provided proof that tyres were ok even to the point that dealerships paid for replacement tyres. On cleaning let down twice
29 March 2025
Really good the lady who served me was excellent & I wish I remembered her name
29 March 2025
Great service
29 March 2025
Quick response
28 March 2025
jobs completed
28 March 2025
Complimentary car wash is such an amazing service.
27 March 2025
Really great service. Took a while but car got fixed to a high standard.
27 March 2025
Easy to book in reception staff and service advisors very helpful and polite , My BMW was ready on the time that I requested with a report of any additional work that may require attention in the future,
27 March 2025
They did what they said they would do car was spotless upon Collection
26 March 2025
I arrived at the garage and there was no parking for cars to be serviced. I found a space in the middle of the Minis for sale and someone came to guide me to an appropriate space.
26 March 2025
Happy with the fact I got a cleaned car
26 March 2025
Chloe looked after me well and kept me informed about the service and answered my queries. I was pleased with the service and the car is running well. Thank you.
26 March 2025
Terrible service. Left waiting for 5 days with next to no contact about what was happening with my car. Then, after paying £1,700 and complaining about the money I'd had to pay on top to hire a car every day you weren't getting back to me.
25 March 2025
Several calls to service department were not responded to despite being promised a call back in some of those occasions. A simple tyre swap tool 3 days. courtesy car was returned and i was left without a car for several days
25 March 2025
The costs of standard services is unreasonably high.
25 March 2025
The services were good with a video showcasing the test on the tires. Also, the car wash was amazing!
24 March 2025
Everything went smoothly
24 March 2025
Experience as this dealership was well short of what I expect from BMW. Makes me wonder why I even bother taking my car here. I had 3 simple asks walking in on the day of my service. None were attended to despite the consultant telling me otherwise
24 March 2025
Completely satisfied. Staff were very helpful, kind and I felt very welcome
24 March 2025
Unfortunately the quality of service provided by my local dealership has deterorated over recent takeovers and is now at its lowest point
23 March 2025
Very good especially the service provided by Milley. However when booking the car in I had to wait a long time to have the car finally serviced.
23 March 2025
Great service and communication
23 March 2025
The overall concern arose from the fact that my expectations from what I thought I had been told were not met, which meant I was without my car for a week longer than I had anticipated.
23 March 2025
Work was done OK.
22 March 2025
Very friendly and professional team, explained everything, Lewis and Azan were very kind an helpful as always, really much appreciated.
22 March 2025
The service was good
22 March 2025
The service experience was very good, right from checking in, to being kept informed on the progress of the service or repair.
21 March 2025
I was very please with everything
21 March 2025
Millie was exceptionally well and was done smoothly
21 March 2025
George was excellent and really helpful. He made sure that my car was dealt with in good time and kept me up to date with the progress.
21 March 2025
Car came back like new
20 March 2025
This score is again for Millie. Prior to her involvement I would have scored 1 star
19 March 2025
Service/MOT was carried out fine, but... I booked an oil service online, got a 2pm appointment, other items were added to work schedule by garage. Left car at 2pm, got a call at 4pm to say car wouldn't be ready, had to come back next day to collect.
19 March 2025
Service completed and vehicle valeted before return on time
19 March 2025
They'd given me a whole information about the condition of my car and good check up.
19 March 2025
Good communication and professional
18 March 2025
Unable to book service within two months so had to go elsewhere for the MOT.
18 March 2025
George in service was great!
18 March 2025
Great motors , great service & really nice people
18 March 2025
Seen quickly. Kept informed. Nice clean car at the end.
18 March 2025
All recall jobs completed and complimentary car wash was a bonus.
18 March 2025
When I arrived with the car for the Airbag recall replacement ,I was met by a representative who told me that the time of the repair would take 1.5 Hrs . It was a pleasant surprise that it took 1 hour!
18 March 2025
The service itself was fine. The delay in scheduling it was not.
16 May 2025
My experience at the BMW Centre during the purchase and delivery of my new car was outstanding. The entire process was smooth, well-organized, and customer-focused. Louis, in particular, provided exceptional service-he kept me informed every step of