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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
337 ratings and 186 comments received in the last 90 days.
18 December 2025
Treated like an individual, not a number. Duncan Taylor talked me through the entire process. No hard sell, just information to inform my decision making. A pleasure doing business with him.
13 December 2025
Enjoyed every second
03 December 2025
Duncan helped throughout the purchase and made things very easy for me
03 December 2025
The sales Manager that we dealt with at the Reading centre, (Amellia Marsh) was fantastic. She was very informative and patient, and generally very helpful and easy to get on with and deal with. The BMW centre itself is very impressive.
20 November 2025
Completely satisfied. Very impressed with the sales person. She was helpful and friendly and explained everything.
18 November 2025
Painless experience, very straightforward and clear process.
08 November 2025
Very satisfied
07 November 2025
Amellia Marsh (BMW Reading) looked after me very well.
02 November 2025
Looked after well
01 November 2025
Humza was really professional, informative, knowledgeable. Great experience overall
28 October 2025
Milly Marsh was one of the best people I have dealt with at BMW and this is my 10th BMW purchase.
28 October 2025
Knowledge and sale was flawless. We were well looked after. Nick Levison communication skills and personality shone throughout. Great salesman
28 October 2025
All staff were courteous and welcoming.
26 October 2025
Process was so smooth and it was really quick.
11 January 2026
Explained over telephone call. I was told someone will call me back to address my issues. No luck yet
11 January 2026
Everyone was really pleasant. Dan the service agent kept me informed on my vehicle and made sure he went through all of the work that had been carried out. Car was very clean. A piece of the boot trim was broken so only negative
11 January 2026
The service was completed while I waited in the expected timeframe (2 hours), the waiting area is very comfortable and well appointed. The video was informative and the car was well cleaned.
10 January 2026
Good people helpful
10 January 2026
As always everyone provided care, courtesy and expertise throughout from check in to car collection. Lewis from service dept, as always, was excellent.
10 January 2026
They did lost all the notes from the first visit to repair the rear diff. I had to explain what was happening every time. They didn't have a clue why I was brining my car back in to repair the rear diff. Poor communication and not professional.
09 January 2026
Work compieted early, didn't have long to wait, then Daniel, my contact, helped with an issue linking. Sr to ohine plus answered some other queries I had.
09 January 2026
Good service and support.
08 January 2026
Quick efficient service and car clean. Helpful support from both Megan and Ben.
08 January 2026
Staff are helpful and nice. I was well informed for the progress and update.
08 January 2026
Daniel was very flexible and helpful
08 January 2026
Able to fit my Vehical in right before Christmas close down, did everything I asked at short notice, diagnosed failing Spark plugs, and Vehical heath check showed up a large cut in Rear tyre, which I was unaware of.
07 January 2026
So my wife, who's car it is booked her MOT for New Years Eve. She got told a couple of days before that it's cancelled because your shutting early. Then told she could bring it in in the morning an wait. She did that- told your team that she'll...
07 January 2026
had an appointment to have a replacement tyre fitted and when I got there they didn't have the tyre for my car so had to come back another day. I returned the tyre was fitted but also a vehicle check was undertaken, which was completely unnecessary
07 January 2026
Quality of work carried out plus customer care provided by Meg (service advisor) were excellent. Only criticism I have (and this relates to other previous visits) is wait times to see / speak with an advisor are unacceptably long.
07 January 2026
More work still required
07 January 2026
Very efficient process from start to finish both on line and the service advisor who I dealt with at the service dept.
07 January 2026
Good Service
07 January 2026
Winter check - useful / re-assuring, efficient and professional. BMW lead (Millie) was excellent throughout - called in advance to check an issue with the car and completely on top of the work being done.
07 January 2026
The work on my car seemed to be carried out efficiently. The airbags were replaced and the cat cleaned, and some helpful advisories regarding break pads. The young guy who carried out the work was very polite, (I can't remember his name).
07 January 2026
Very happy with the customer service and technical details
06 January 2026
Excellent service both to my car and myself, thank you.
29 December 2025
Good communication from the staff and kept in formed throughout the service
28 December 2025
No issues, good communication, everything actioned as promised
28 December 2025
Good experience overall
26 December 2025
Work completed on time
25 December 2025
Really poor communication during our service visit. Car not ready in a timely manner. Feels overpriced given the work involved in servicing an EV - especially when it takes nearly 10 hours to turn a simple service around.
25 December 2025
All objectives were met. Staff very helpful. Courtesy check up very useful.
25 December 2025
No action was taken by your org on the complaints I raised about my previous experience in apr 2025
21 December 2025
Great
21 December 2025
The team went out if their way to make me feel welcome and arranged for me to return home whilst the checks were actioned. Then returned to collectme from home
21 December 2025
Call up, booking system and actual service went to plan. Could not have been better.
20 December 2025
Timely service, effective communication, complimentary clean.
20 December 2025
All fine.
20 December 2025
Very good
20 December 2025
Very efficient and personal service
20 December 2025
Simple and effective check in, impressive service and updates. Good to have self check in.
20 December 2025
Great service
20 December 2025
Originally not happy with customer service/response, but on this occasion, very good.
16 December 2025
I booked an MOT everything went smoothly and I was kept informed about the progress of my car
13 December 2025
Very happy with the service and the complimentary wash. Meg pointed out that my rear tyres were fine but I may need my front tyres changed after a couple of months, which I appreciated as I had overlooked this.
13 December 2025
First class service from George
09 December 2025
Good, pleased that the work was finished in a day, a massive improvement from my past experience. I did ask the team to change my number plate however the back number plate is wonky.
09 December 2025
When i went to the garage to remove the vehicle i expected to pay for the investigative work undertaken to show a total mechanical failure. Instead the sales sheet was charged at £0.00 and showed diagnostic only.
08 December 2025
Service took too long
08 December 2025
No issues, communication was good and gave the car a wash.
08 December 2025
Efficient and thorough.
08 December 2025
Hannah was brilliant
07 December 2025
The time taken to repair my car which appeared to be caused by having a shortage of sufficiently trained technicians to deal with a hybrid vehicle
07 December 2025
Unfortunately, too many issues arose and too many problems occurred this time round. Original booking was for Mon. Dec. 24 to swap tyres from summer to winter ones. Contacted the call centre on Fri. Dec. 21, It would have been great if prior to
07 December 2025
Dan Knight is excellent, always calm and always doing his best for his customers.
06 December 2025
Very helpful, friendly and knowledgeable staff
06 December 2025
Service experience was good. Too much information about the state of the tyres.
04 December 2025
Great service, polite and helpful staff
04 December 2025
No surprises
04 December 2025
Friendly staff, delivered on what I requested at the agreed time and easy process
04 December 2025
Cancelled my loan car 6 hours before my appointment
04 December 2025
Very professional.
04 December 2025
Fixed issue, and did everything asked, kept up to date and good price.
04 December 2025
It happened on time and to budget.
04 December 2025
The work carried out by the service team was great. I was a little perplexed as to why my wheel refurbishment was not diamond cut like the existing wheels. I dont mind this, but I do hope you didnt pay for diamond cut but get painted.
02 December 2025
As above
01 December 2025
Same. Service manager, Chloe, did a first class job.
01 December 2025
Booked in quickly. No fuss. Good informative video of vehicle. Work done with no mess. Obviously highly qualified mechanical staff. Car was washed and parked up looking fab.
01 December 2025
Poor team service Such an unprofessional team when the customer is ready to pay...informed about the issues long time back but the team didnt even bother to help customer. Very poor poor poor service
01 December 2025
experienced questionable conduct during MOT servicing at a BMW dealer, including unauthorised use of their car and misleading explanations about tyre pressure. level of service is wholly unacceptable and has resulted in a complete loss of trust
01 December 2025
Please see comments above.
01 December 2025
The staff I encountered with is professional and helpful.
01 December 2025
Services rendered!
29 November 2025
The whole experience at Group 1 Reading, and in particular with Millie, was effortless and reassuring. She was friendly, clear, and genuinely helpful. It really felt like my car was in safe hands, and I left feeling extremely well looked after
29 November 2025
All good except I was sent 2 online appointments - one for 9.30 and one for 12.30 so turned up for the earlier one only to find I was due for the later one
29 November 2025
I doubt that they serviced the car properly in Oct 2024. It required an engine oil change in just 12000 miles instead of 20,000 miles. Would you care to tell me why was this required?
27 November 2025
Did what was required
26 November 2025
Everything ran as planned, and I can't fault the service or attention that was paid to me whilst my car was being serviced.
26 November 2025
Had to spend £20 on an uber to collect as the courtesy car wasn't available, once I arrived had to wait around 40 minutes for an advisor.
26 November 2025
Staff were very friendly and helpful Drop off and pick up was straightforward and hassle free Communication before and during the service was excellent
26 November 2025
great service
26 November 2025
Total bunch of liars , disgrace to be a bmw dealership , all complaints made and nobody can be bothered to come back to you.
26 November 2025
Good service, efficient staff
25 November 2025
The experience on the 17th and 18th was great, excellent customer experience and courtesy car. I was seen to quickly and communication was good. I was booked in for a previous date and turned up with no record, which cost me over an hour round trip
25 November 2025
Somehow waiting time is too long
25 November 2025
Work on my M2 and contact Lewis were very good and no complaints.
25 November 2025
Work carried out efficiently and quick turnaround
25 November 2025
Very Modern Service with all amenities. Wifi available. Quiet Space.
25 November 2025
MOT done to requirements
25 November 2025
Staff excellent and environment
23 November 2025
We mentioned the front kidney grill was cracked on first viewing but it was not replaced on collection a week later, i had to drop it off again a week later to get sorted. Also MOT was not done and I was given a hand written voucher instead.
19 November 2025
Great customer service - all work done on time and with budget
19 November 2025
The service I received from everybody from making the booking to collecting the car was excellent. Lewis was exceptionally helpful. Overall a very positive experience.
19 November 2025
friendly staff with superb environment
19 November 2025
It worked as planned
18 November 2025
Team initially wanted to charge me for a diagnostic warranty repair, without listening to the problem. I had to explain the issue 2 times and nothing was noted on paperwork when I arrived, which required another explanation.
18 November 2025
On time. No extras. Pleasant showroom.
18 November 2025
Lewis handled everything well but disappointed with how long the rebook wait for further work is
18 November 2025
As an elderly couple we are always treated with courtesy and patience especially when we probably ask some silly questions about the technical aspects of a car.
18 November 2025
The vehicle was repaired under a warranty recall. I was totally satisfied with the whole experience.
18 November 2025
as before
18 November 2025
Quick and easy, clear communication on arrival and once work was complete.
18 November 2025
My car was towed to the garage with a flat tyre, they knew it was on it's way, had a tyre in stock, fixed in hours.
17 November 2025
I had a previous advisory to fix a rod, this seized as I left the repair until my MOT. In future for this repair it would be good to advise that the rod can seize and BMW ask for an immediate repair. I feel let down because I required extra parts.
17 November 2025
The service experience was very good.
16 November 2025
They have still not sent me quote for the work I asked them for quote on two separate occasions.
15 November 2025
Very satisfied, Very helpful staff with warm friendly welcome. Knowing the service i needed prior to going i was informed of what the cost would be so was nice Knowing exactly what to expect.
15 November 2025
Customer service throughout was excellent. Chloe kept me updated and offered a five star service. Couldn't ask for more.
15 November 2025
Since buying the i3 in 2017 I have always received excellent service. I am sure I could find a cheaper option but I prefer to remain with a business that has served me well.
15 November 2025
I was dealt with in a professional and friendly manner
14 November 2025
it was quick and valet was most welcome
13 November 2025
Through investigation of my vehicle and full in depth findings provided
12 November 2025
It's the feel that the dealership gives you from walking in, engaging with very well informed and professional staff just to make sure everything is as you want it to be
12 November 2025
Very smooth experience with friendly and informative staff
12 November 2025
Very good
12 November 2025
Waited around 2 hours until the vehicle was released, the payment was taken from bank account, showed numerous forms of proof, spoke with the bank to confirm, but bmw system was not working, ended up paying by card with a physical card machine after
11 November 2025
Received the car in great condition, far more than i expected
10 November 2025
The problem was rectified as I was able to bring my car back for a complimentary MOT
08 November 2025
Reasonable price, fast service, good feedback and a great complementary clean
08 November 2025
Very satisfied. Was kept informed throughout the process.
08 November 2025
Reasonable price, fast service, great customer service and great clean
08 November 2025
Contacted as soon as it was finished. Car washed and cleaned. Dan the service advisor explained the service when I picked it up.
05 November 2025
I was given everything I needed while my car was being looked after,
05 November 2025
The explanation for my car's issue was clear and logical at the time. However, the issue has not been resolved. So I have to bring the vehicle back
05 November 2025
No problems
05 November 2025
I booked to repair flashing screen, nothing was done about it, even I mentioned couple of times. The best one was, when sales person called me to tell, that they need loan car back, because they sold it, don't matter that I'm at work, didn't even ask
04 November 2025
Very happy with Daniels service but there was a bit of weight without explanation if he was dealing with another client etc.
03 November 2025
It was initially difficult to make a while-you-wait booking. The initial problem has not been fully resolved despite having the car back again for a second day. I was allowed to leave on my first without being warned about a screw found in my tyre.
03 November 2025
No response for my email and phone call. I need to come in person asking for sth supposed to be done by BMW automatically, the report and the video during service. Really disappointed.
03 November 2025
They are good and helpful, very supportive and understanding
02 November 2025
CITNOW video explaining the condition, call to say car has arrived and a simple payment method and collection.
02 November 2025
The staff were efficient.
02 November 2025
Comfortable
02 November 2025
I was treated respectfully and admirable.
02 November 2025
Expensive but thorough
02 November 2025
George
02 November 2025
Generally polite service.
01 November 2025
Excellent service
31 October 2025
It was very good overall, as I explained above.
31 October 2025
I have filed an complaint which contains all the details.
31 October 2025
I was disappointed the car was not cleaned or vacuumed.
30 October 2025
What an impressive site - it felt premium
29 October 2025
Although we were delayed waiting for spare parts alternative arrangements wered satisfactory
29 October 2025
Read up
29 October 2025
See above - 1. Failed to book my MOT 2. Really excessive wait to be booked in 3. Told my car was ready to be collected - turned up only to find that it was not ready 4. drove away only to find left without my service book - terrible service overall
29 October 2025
The aftersales team were great. Especially the team in the workshop, promt phone calls from the service advisor too.
29 October 2025
Efficient, professional and friendly staff and service
28 October 2025
For the above reasons. There seemed to be very little attempt to resolve this issue, again I was very disappointed. I used the app to confirm the check in, this seemed just an opportunity to try and sell me services. I did select a complimentary wash
28 October 2025
As expected but I had to call within 1hr of closing time to find out the status of my car. Luckily I live nearby so was not an issue, but could have been better managed.
28 October 2025
Your center closes at 6pm but contacted me to collect at 5pm. This left me only an hour. When I got there, it was 6:10 and I missed the window. It would be more convenient to customers if the collection window can be a little longer, like until 6:30.
28 October 2025
Booked a 1015 slot, dropped the car off first thing expecting it to be started then, only to get a call mid afternoon saying it has just gone into the workshop. Add in that we purchased a service plan when we purchased the car, to get a bill...?
28 October 2025
Compared with BMW Williams in Bolton, it is almost as hard to get a service appointment as it was to see a GP under the Tories. Williams always fit us in within a couple of days. With Group 1, it's always been at least a week, often two or three.
26 October 2025
Similar to above, friendly staff and kept me updated whilst I was waiting for service to be completed
26 October 2025
I find it when I walk through the door there were someone there to welcome me that made my day
22 October 2025
All work done and car was fully valeted. Very happy
22 October 2025
My opinion is only based on my first visit here and that was simply for an MOT on my BMWI4
22 October 2025
Took several visits to repair an aircon issue. Despite repairs being done less than 12months ago, problem was still there. After escalating issue, repair was fixed by the team. Happy with the service provided by Millie, so am a repeat customer
22 October 2025
They were very professional.
22 October 2025
Chloe was amazing, she came out quickly to meet me and take the keys for the car, sorted me with a coffee whilst I wait and a place to sit. Once car was ready she immediately came and advised me and got the paperwork done quickly.
22 October 2025
Good welcome friendly and efficient service, a vast improvement over last year. Many thanks to Chloe!
22 October 2025
Everything was very professional, outstanding service. My car was fixed and works well. All workers are very nice and welcoming, they make very friendly atmosphere and environment. Big thank you for Megan for looking after me and keeping me updated.
21 October 2025
Service was carried out well and customer adviser Chloe was very helpful.
21 October 2025
The only satisfaction I had was that I finally got my tyres replaced and got my car back. My booking was rescheduled 3 times and I have been your service centre 3 times. The whole experience was really bad.
21 October 2025
Did everything they said they would do.
21 October 2025
Good service
21 October 2025
Given that the suspension failure seems common the cost was high...otherwise all ok
21 October 2025
great people and easy process, kept informed as to progress and straightforward payment process
21 October 2025
Extremely dissatisfied. BMW Reading failed to identify a clear fault, denied responsibility, and charged me unfairly. When I referred to the health check video proving their oversight, the advisor dismissed it, saying they
21 October 2025
Efficient, friendly and made my custom feel welcome
18 October 2025
Good customer support and service.
18 October 2025
They removed the stone that was making the noise
18 October 2025
Ease of booking, dropping off and collecting car
17 October 2025
Very nice being welcomed by name, staff attentive and the waiting area is good.
17 October 2025
My car was in for a recall. There was lack of communication as I was not informed in advance that my car would be needed for 2 days.They also had to be reminded twice of additional work requested.
16 October 2025
Good key drop off experience, service was good. See above for reason of no 5 stars
FIND Group 1 Reading BMW
Address
- Drake Way, Reading, Berkshire, RG2 0GH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0118 914 5379
Reading as well as surrounding areas including Bracknell, Wokingham, Henley-on-Thames and Wallingford
Address
- Drake Way, Reading, Berkshire, RG2 0GH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0118 914 5934
Reading as well as surrounding areas including Bracknell, Wokingham, Henley-on-Thames and Wallingford
Address
- Drake Way, Reading, Berkshire, RG2 0GH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0118 217 6470
Reading as well as surrounding areas including Bracknell, Wokingham, Henley-on-Thames and Wallingford
Address
- Drake Way, Reading, Berkshire, RG2 0GH
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 0118 914 5934
Reading as well as surrounding areas including Bracknell, Wokingham, Henley-on-Thames and Wallingford
Address
- Drake Way, Reading, Berkshire, RG2 0GH
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 0118 956 3765
Reading as well as surrounding areas including Bracknell, Wokingham, Henley-on-Thames and Wallingford
24 December 2025
Everything was made very easy