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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
292 ratings and 157 comments received in the last 90 days.
05 July 2025
I was really pleased with the service provided.
04 July 2025
Brilliant salesman Alex Metcalfe Reading branch. step by step continuous updates.lovely man, beautiful manner, first class again. Thank you Alex
03 July 2025
Amelia Marsh was an absolute star throughout the whole experience. She made buying the car a pleasure
23 June 2025
Kept well informed and helpful
22 June 2025
Everything was done to try and make the buying process as easy as possible. When things go wrong, it's what you do next which is important. Clearly the management team in Reading have high standards for those working there.
16 May 2025
My experience at the BMW Centre during the purchase and delivery of my new car was outstanding. The entire process was smooth, well-organized, and customer-focused. Louis, in particular, provided exceptional service-he kept me informed every step of
08 May 2025
I been to so many car showroom. Their customer service is poor. BMW Reading is best.
04 May 2025
The centre is going through some changes with admin staff meaning I had to chase a few things which would normally be automatic. For example, no copy of order form and no invoice, meaning I was asked to send money before receiving any paperwork.
24 April 2025
Alex Metcalfe came in on his day off to do the handover. During the purchase he took time to take me through the vehicle, changes since I purchased my last vehicle.
16 April 2025
Mathew Worseley who took personal care in ensuring that I had a superb experience and Duncan Taylor the sales executive was on to for each step in the process.
13 April 2025
Delivery was slightly delayed but had read kept updated by the centre about that. Sales manager Tod was really helpful and informative
06 July 2025
Staff were very good
06 July 2025
It was all fine
05 July 2025
I asked to be quick and they were
05 July 2025
Very professional and kept me updated when needed.
05 July 2025
Car valeted as well as repair carried out quickly
05 July 2025
Good and efficient service liked the key drop off and pick up. They did a complementary car wash and it was clean but it wasn't cleaned very well and bits were missed. I expected better from a main BMW garage.
05 July 2025
Customer service was efficient
04 July 2025
had to wait for my car to be completed, but had a relaxing stay with coffee and tea facilities. Comfortable surroundings.
02 July 2025
My 5 series car had a very serious mechanical failure. Diagnosis showed that it was not worth fixing. Your maintenance chap dealt with me in a very understanding way.
01 July 2025
Technician resolved issue with ecu in 24 hours and then applied new software as fix and test drove and I was able to collect the vehicle in 48 hours total
30 June 2025
Car dropped off for recall lasting two days and although wasn't told this at making appointment with BNW Call Centre the dealership returned the car to me on second day and therefore very helpful to me.
30 June 2025
Very efficient and friendly service and knowledgeable
26 June 2025
Good service and so great customer care, well done folks, thanks
26 June 2025
Everything was much better. customer's service and workshop care and attention.
24 June 2025
I am out of pocket bud locking wheel nut adaptor being missing. I know it was in the boot and this was the first tyre I have needed since I bought it. Group 1 reading is the only garage who has worked on it. I think they lost it.
24 June 2025
No issues
24 June 2025
It was a very hot day when I dropped the car off , after walking in reception I was immediately offered a cold refreshments, good service.
24 June 2025
Things to improve: - Wash the car properly/professional level as one would expect from a BMW service centre - provide reasonable level pf details from the MOT which is sensible to understand - connect in person or over a call for details
23 June 2025
very satisfied
22 June 2025
Pleased overall. Issue with receptionist on collection but raised separately with member of staff at your garage. Did not receive usual video this time round though
22 June 2025
See previous answer. Again I credit Dan with turning things around. I was about to raise a formal complaint until he took control.
22 June 2025
Service is good. Unfortunately booking an appointment is not. You need to wait 3-4 months to get an appointment
21 June 2025
Everything went well and the people were efficient and welcoming.
19 June 2025
There are errors with the Paper Work, probably just accidental, but could also be conceived as suggesting unnecessary work was required to be paid for.
19 June 2025
Millie was so friendly and helpful. The job went smoothly with no issues.
19 June 2025
No courtesy car Booked in months ago Jon was not started until day 2
18 June 2025
Happy with the service provided.
17 June 2025
I have been serving my car with them since its purchase in 2014.
17 June 2025
Serviced within timescale advised
17 June 2025
All went very well with car booked in promptly at short notice thanks.
17 June 2025
All good
15 June 2025
See above
15 June 2025
Highly satisfied with the overall service. A special mention to Amelia Rippon for their excellent and professional service.
13 June 2025
Daniel from the servicing team was excellent. He was very friendly and knowledgeable when I came in, kept me up to date with progress and was again very friendly and helpful when I collected the car
13 June 2025
All good ..
12 June 2025
Lost keys and having to wait!
11 June 2025
As above. It was all about communication. The work was good
09 June 2025
See qbove
09 June 2025
You had the car in the workshop, we were told it was being monitored but then our son called in after days and was told it hadnt even been looked at yet
09 June 2025
Excellent service and communication
09 June 2025
As above I have given feedback to the service agent at the time and the customer agent who called on Monday.
08 June 2025
There were some things that need fixing in ten next couple of months. Noone told us. Ad. It's almost impossible to get to speak to anyone about it. It's bad service and you're losing business. The work you actually did was fine.
08 June 2025
See above.
08 June 2025
The car was updated, cleaned and presented well for me to use.
07 June 2025
Only one service manager available on a Saturday morning and often dealing with walk in enquiries so unable to process the worksheets in a timely way
07 June 2025
No problem
07 June 2025
Quick issue resolved and loan car provided.
07 June 2025
Good attentive service. Invoice was rather hard to read and work out what was charged for.
06 June 2025
The staff were friendly, knowledgeable and very helpful. In particular my contact, Daniel Knight, ensured that the whole process went smoothly and I was kept informed throughout.
06 June 2025
Staff efficiency face to face
06 June 2025
Everything that needed to happen did happen.
04 June 2025
Excellent level of service all round.
04 June 2025
I think I talked or confirmed 3 times that I have seen and agreed to the price, so a little bit of missed comms internally. Still nice people checked until they were really sure.
03 June 2025
Overall happy
03 June 2025
Time management is important both for the client and your business.
03 June 2025
Explained everything in a concise way
03 June 2025
I am so frustrated that for the second time running i now have to come back to get the computer to acknowlegde the service and oil and spark plusg have all been done as part of teh service i have literally just spent a day in there doing
02 June 2025
It was very easy check in. However, not having any human interaction during check in caused me concern. I had to write down my request at check-in.
02 June 2025
The service report is always explained when collecting the car. Chloe was excemplory. She dealt with us in a very professional way. Certainly to be commended.
01 June 2025
Great customer service
01 June 2025
Not as good as audi
31 May 2025
Disappointed that extra work on the A/C could not be done with the service and that I would have to wait 4 weeks to get another appointment. Took the car elsewhere and got the A/C done a couple of days later.
30 May 2025
Problem sorted without fuss
29 May 2025
Very satisfied
29 May 2025
Because I was completely satisfied
28 May 2025
Smooth checking in and all procedures finalising smoothly arranged.
28 May 2025
Everything went well
27 May 2025
Staff are polite
27 May 2025
The customer service was appalling i was told there'd be a call back no one called
27 May 2025
Not impressed with the self check in
26 May 2025
Communication before and whilst my car was in for service is exceptional and all works required discussed with me and arranged same day
24 May 2025
Did what was expected
23 May 2025
I think it will be fairly obvious why
21 May 2025
All work carried out to a high standard
19 May 2025
As above
19 May 2025
Very good
19 May 2025
Millie was super helpful, friendly and professional.
18 May 2025
Service was fine but on the on-line check-in I asked for two extra things, neither of which were done: 1. The no-obligation valuation 2. Explanation of the MyBMW App
18 May 2025
Very helpful advice
17 May 2025
Very happy nice warm welcome
17 May 2025
Overall, service was done in a timely fashion and then called me when my car was ready to pick up.
17 May 2025
They look after the car with diligence
16 May 2025
Chloe was very good at keeping me informed about the status of the repairs and extended the loaner to car when there was a delay in completing them. It wasn't ideal, but she did what she could to minimise the impact
14 May 2025
Very engaging staff very professional service
13 May 2025
Would of liked a conversation with mechanic for reassurance
12 May 2025
Timing
12 May 2025
Nice friendly team
12 May 2025
I'm very satisfied with my experience at Group 1 Reading. The service was professional, efficient, and well-organised from start to finish. Staff were friendly and helpful.
12 May 2025
Hamza and the reception team took great care of us.
12 May 2025
Kept informed throughout my service and everything was easy and smooth at drop off and pick up
12 May 2025
Probably 3.5 is a better response. Would have been 5. if the issues I have mentioned were addressed
11 May 2025
I've always come to Reading and been pleased of the response
11 May 2025
George was fantastic, kept updated..only issue I had was being told at 17.30 the day before that my appointment needed to be moved due to lack of courtesy car. not impressed but George deserves the 5 Stars
10 May 2025
Fast and efficient
09 May 2025
All of my dealings have generally been very positive. The only issue was a spell where staff absences resulted in no availability for service, requiring me to find alternative provision.
08 May 2025
Millie was great!
07 May 2025
The garage was very clean, the service writer (Dan) was very nice, and all the work was completed well. I took a star off because it took two days for an MoT, which is not a long job.
07 May 2025
I was approached by phone presumably to confirm my next service. In addition my Mot was added. When I arrived at 8am it appeared that nobody recognised this. I was kept waiting 5 hours. To save time the car was not washed.
07 May 2025
I booked 2 months ago and purely had to wait for 2 months to get the car to the service because then only they could offer me a courtesy car. And it so happened after all the wait I had no courtesy car on the day of the service.
07 May 2025
Very helpful and polite
06 May 2025
Nothing to add
05 May 2025
Very pleased with the service overall and also contacted to be given an update
05 May 2025
Good experience
05 May 2025
Explained me what servicing they have done,
05 May 2025
The work they carried out was good and the cleaning of the car was excellent
04 May 2025
Customer service no one answers the phone
04 May 2025
Very good service as always
03 May 2025
Work was completed to the usual high standard expected
03 May 2025
Had a courtesy car arranged yet I get a phone call asking me to reschedule due to the car being damaged which I was already dropping my car off, you did however drop me back to work and also pick me up to collect my car.
02 May 2025
Very satisfied, Millie kept me fully informed throughout.
30 April 2025
Service was very expensive
30 April 2025
Did what I paid for .
29 April 2025
everyone is very friendly, very approachable, transparent and honest when there are issues/delays, taking ownership and keeping the customer informed on progress
28 April 2025
The employees were very attentive and helpful
28 April 2025
I booked an oil & brake service, was called 1 day before and was told I also had 2 recalls and the car was needed for 2 days as the recalls take 9 hours to fix. On arrival there was no record of my original appt. No loaner or ride was offered.
27 April 2025
My car was serviced as expected, given a beautiful clean and my service advisor kept me updated during the day.
27 April 2025
Just what you would and should expect
25 April 2025
Nothing to fault with the service
25 April 2025
The service did take a little longer than expected although it was good that I could work from the site
24 April 2025
Was phoned to say car was ready. Travelled over to collect & still had to just sit waiting for 45 mins in showroom before being handed keys.
23 April 2025
Similar experience to berry heathrow. Tried to avoid using my warranty and never cleanee my car properly .
23 April 2025
Everything was simple from check in to collect my car. And the complimentary car wash was a bonus!
23 April 2025
See above - the work done was good and quick in the end. After I had hufted and puffed with them
21 April 2025
Had my car a little longer than expected but overall was really good
21 April 2025
Clean and efficient work
21 April 2025
Faultless thanks .
20 April 2025
This service was a recall for the EGR. The car had been notified as needing this recall for over 18 months but it appears that at each normal service BMW chose only to 'inspect' and defer the recall. So not particularly happy with this process.
20 April 2025
Quality and care
19 April 2025
Easy to use, friendly staff and informative from the technician in the video I received.
19 April 2025
Booked online and specifically requested a courtesy car, on arrival at the dealership I found out that there was no vehicle available. I was told that they would do the service as a sit and wait appointment and the service could take about 2.5 hours.
18 April 2025
Every one I dealt with was friendly and professional. Amila my Service advisor is a asset to the company. She kept me informed throughout my visit. Happy to continue using this branch.
18 April 2025
you didn't do the service properly didn't clean the car and then it comes back with a huge scratch on it
17 April 2025
Friendly but expensive
17 April 2025
Good check in procedure and communication much better from contact person on the progress..
15 April 2025
Poor customer care, lack of communication. Paying for repair that did not fixed the problem. The repair taking longer than expected. The staff member did apologise for the delay and not making note of advisory.
14 April 2025
I'm giving this 3 out of 5. I've knocked 2 stars off based on the terrible experience of dealing with Group 1 to get the car checked in....the work itself I'm happy with.
14 April 2025
Professional staff
14 April 2025
I received a good discount due to a slight misunderstanding on my arrival time earlier. The work was completed and hour sooner than I expected.
13 April 2025
Well informed of progress with the service. Easy to book in advance. Knowledgeable staff
13 April 2025
Lack of support when we needed your expertise ; Poor customer service - not keeping customer informed on what is happening with the car
13 April 2025
All-in-all a good experience. Millie came to look for me when the vehicle was ready to be collected and she also escorted me to the vehicle. Pleasantly surprised when the dealership called me the next day for feedback on my visit.
13 April 2025
.
12 April 2025
The service was good but could have been more better as they left some mark inside of the mark while cleaning. The dashboard wasn't clean properly.
12 April 2025
The service went very well. I am just wondering what to do with the Diesal Additive that was sold to me? I always put high grade fuel in my car and its running well. Can someone tell me want to do with the can of addative ?
12 April 2025
Super efficient
06 July 2025
Having got home after collecting the car, I discovered that there was an option to set up a free trial of a WiFi hotspot. Which was somewhat confusing to do at home. If I compare this to when I purchased an Audi, they set everything up for me.