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4.5SERVICE
3.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
378 ratings and 213 comments received in the last 90 days.
24 April 2025
Alex Metcalfe came in on his day off to do the handover. During the purchase he took time to take me through the vehicle, changes since I purchased my last vehicle.
16 April 2025
Mathew Worseley who took personal care in ensuring that I had a superb experience and Duncan Taylor the sales executive was on to for each step in the process.
13 April 2025
Delivery was slightly delayed but had read kept updated by the centre about that. Sales manager Tod was really helpful and informative
07 April 2025
Delays in delivery of car, then the wrong spec car delibered. However, sales manager most apologetic and accommodating.
03 April 2025
Overall good experience, however could have had more proactive communication. This ultimately though comes down to how busy the sales team are.
02 April 2025
Nice friendly greeting from reception staff. Sales executive Hamza Khan was a pleasure to deal with. Very knowledgeable about the vehicles and purchasing process. Well presented, polite and patient. He and his colleague Phil worked very hard for me.
01 April 2025
Helpful every step of the way.
01 April 2025
Keeping it simple
01 April 2025
The team kept me informed of the status, arranged the paperwork and generally made it a positive experience.
28 March 2025
Good show room, expert sales advice and support
27 March 2025
The car was displayed in a viewing room, and we were encouraged to explore the vehicle before it was taken out of the room.
23 March 2025
I was very satisfied with the purchasing and delivery of my BMW 4.
22 March 2025
Hassle free process , I saw the car online and all the paperwork was ready for when I came down. I was well looked after , and car reveal and hand over was excellent!
21 March 2025
Good communication, lovely garage to visit
19 March 2025
Alex was great
12 March 2025
Too many different forms / communications / docs and not connected. One electronic signature form looked like a plishing msg since did not even reference BMW, the dealer or sales contact.
10 March 2025
The whole process involved dealing with the paperwork, finances, showing me all the car features/functions has been a smooth and extremely professional/friendly engagement with Louis Farrell at BMW, Reading.
09 March 2025
See above
09 March 2025
Great hand-over! Great parking! A Great place to buy a BMW!
05 March 2025
Smooth transaction and with process fully explained throughout
04 March 2025
Car is brilliant and got a good deal for it
18 February 2025
Extremely satisfied. Clear communication and updated regularly.
07 May 2025
The garage was very clean, the service writer (Dan) was very nice, and all the work was completed well. I took a star off because it took two days for an MoT, which is not a long job.
07 May 2025
I was approached by phone presumably to confirm my next service. In addition my Mot was added. When I arrived at 8am it appeared that nobody recognised this. I was kept waiting 5 hours. To save time the car was not washed.
07 May 2025
I booked 2 months ago and purely had to wait for 2 months to get the car to the service because then only they could offer me a courtesy car. And it so happened after all the wait I had no courtesy car on the day of the service.
07 May 2025
Very helpful and polite
06 May 2025
Nothing to add
05 May 2025
The work they carried out was good and the cleaning of the car was excellent
05 May 2025
Very pleased with the service overall and also contacted to be given an update
05 May 2025
Good experience
05 May 2025
Explained me what servicing they have done,
04 May 2025
Very good service as always
04 May 2025
Customer service no one answers the phone
03 May 2025
Work was completed to the usual high standard expected
03 May 2025
Had a courtesy car arranged yet I get a phone call asking me to reschedule due to the car being damaged which I was already dropping my car off, you did however drop me back to work and also pick me up to collect my car.
02 May 2025
Very satisfied, Millie kept me fully informed throughout.
30 April 2025
Service was very expensive
30 April 2025
Did what I paid for .
29 April 2025
everyone is very friendly, very approachable, transparent and honest when there are issues/delays, taking ownership and keeping the customer informed on progress
28 April 2025
The employees were very attentive and helpful
28 April 2025
I booked an oil & brake service, was called 1 day before and was told I also had 2 recalls and the car was needed for 2 days as the recalls take 9 hours to fix. On arrival there was no record of my original appt. No loaner or ride was offered.
27 April 2025
Just what you would and should expect
27 April 2025
My car was serviced as expected, given a beautiful clean and my service advisor kept me updated during the day.
25 April 2025
Nothing to fault with the service
25 April 2025
The service did take a little longer than expected although it was good that I could work from the site
24 April 2025
Was phoned to say car was ready. Travelled over to collect & still had to just sit waiting for 45 mins in showroom before being handed keys.
23 April 2025
Similar experience to berry heathrow. Tried to avoid using my warranty and never cleanee my car properly .
23 April 2025
See above - the work done was good and quick in the end. After I had hufted and puffed with them
23 April 2025
Everything was simple from check in to collect my car. And the complimentary car wash was a bonus!
21 April 2025
Faultless thanks .
21 April 2025
Had my car a little longer than expected but overall was really good
21 April 2025
Clean and efficient work
20 April 2025
Quality and care
20 April 2025
This service was a recall for the EGR. The car had been notified as needing this recall for over 18 months but it appears that at each normal service BMW chose only to 'inspect' and defer the recall. So not particularly happy with this process.
19 April 2025
Booked online and specifically requested a courtesy car, on arrival at the dealership I found out that there was no vehicle available. I was told that they would do the service as a sit and wait appointment and the service could take about 2.5 hours.
19 April 2025
Easy to use, friendly staff and informative from the technician in the video I received.
18 April 2025
you didn't do the service properly didn't clean the car and then it comes back with a huge scratch on it
18 April 2025
Every one I dealt with was friendly and professional. Amila my Service advisor is a asset to the company. She kept me informed throughout my visit. Happy to continue using this branch.
17 April 2025
Friendly but expensive
17 April 2025
Good check in procedure and communication much better from contact person on the progress..
15 April 2025
Poor customer care, lack of communication. Paying for repair that did not fixed the problem. The repair taking longer than expected. The staff member did apologise for the delay and not making note of advisory.
14 April 2025
Professional staff
14 April 2025
I received a good discount due to a slight misunderstanding on my arrival time earlier. The work was completed and hour sooner than I expected.
14 April 2025
I'm giving this 3 out of 5. I've knocked 2 stars off based on the terrible experience of dealing with Group 1 to get the car checked in....the work itself I'm happy with.
13 April 2025
All-in-all a good experience. Millie came to look for me when the vehicle was ready to be collected and she also escorted me to the vehicle. Pleasantly surprised when the dealership called me the next day for feedback on my visit.
13 April 2025
.
13 April 2025
Lack of support when we needed your expertise ; Poor customer service - not keeping customer informed on what is happening with the car
13 April 2025
Well informed of progress with the service. Easy to book in advance. Knowledgeable staff
12 April 2025
The service was good but could have been more better as they left some mark inside of the mark while cleaning. The dashboard wasn't clean properly.
12 April 2025
Super efficient
12 April 2025
The service went very well. I am just wondering what to do with the Diesal Additive that was sold to me? I always put high grade fuel in my car and its running well. Can someone tell me want to do with the can of addative ?
11 April 2025
No communication
10 April 2025
Great service can't say more
09 April 2025
No contact since I dropped my car off 3 days ago
09 April 2025
Courtesy car given even when a shortage (albeit booked in advance). Constant updates and transparency. Adherence to timelines. Lewis was fantastic, would recommend anyone to work with him.
08 April 2025
Great communication, clear guidance and good service
08 April 2025
Mot only conducted, BMW did not do my brake fluid as shown on car dash as required and I requested it...
08 April 2025
My original service was cancelled and I had to wait a month for the next date. The guys were late to pick up the car I was charged nearly £400 despite having a service plan. I couldn't get through to the service team despite trying 10+ times
08 April 2025
As Above the staff very professional friendly esy to ask a question Helpful staff.
08 April 2025
No issues at all.
07 April 2025
The service manager, Amelia Rippon, who dealt with me on the day, demonstrated very poor conduct.1)She provided me with incorrect information regarding a fault, and she was chewing gum while speaking, without any consideration or respect.
07 April 2025
Everything ran smoothly on the day, And felt very well look after.
05 April 2025
Received health check video after paying for the service. Ideally need this before.
05 April 2025
Not very good service and feedback I needed about the car and you charge me for things. I did not need to do the job.
05 April 2025
I have never had any issues with this dealership.
03 April 2025
I cannot fault the service I received.
03 April 2025
Great service!
03 April 2025
Poor service
02 April 2025
Marked down from five stars because of the online and service kiosk check in, and the time taken to complete a straightforward service. Five stars for the service representative
02 April 2025
Once the issue was transferred to the Service team, Chloe, she quickly looked into it and arranged for this to be resolved speedily.
02 April 2025
As expected
01 April 2025
Very satisfied with the level of information and communication.
01 April 2025
I informed them before the service the doors were not displaying the M logo on the ground, though the lights were working. They were not ready to fix the problem. It's actually been the case since I've owned the car and should fall under warranty.
01 April 2025
Warm welcome, genuine willingness to help and ensure service to a high standard. Amelia the service advisor is a credit to the group.
01 April 2025
The service (MOT) performance was 5*. I chose to wait and that was only 3*. The environment was cold and noisy, not a pleasant place to be even with free coffee.
31 March 2025
Everything as expect and including a very good Wash and Prep of my returning car.
31 March 2025
Very satisfied, great experience
30 March 2025
Easy and efficient, friendly staff
30 March 2025
My car has been into the dealership since new and on every occasion there has been issues with tyres and on each occasion provided proof that tyres were ok even to the point that dealerships paid for replacement tyres. On cleaning let down twice
29 March 2025
Quick response
29 March 2025
Really good the lady who served me was excellent & I wish I remembered her name
29 March 2025
Great service
28 March 2025
jobs completed
28 March 2025
Complimentary car wash is such an amazing service.
27 March 2025
Really great service. Took a while but car got fixed to a high standard.
27 March 2025
Easy to book in reception staff and service advisors very helpful and polite , My BMW was ready on the time that I requested with a report of any additional work that may require attention in the future,
27 March 2025
They did what they said they would do car was spotless upon Collection
26 March 2025
I arrived at the garage and there was no parking for cars to be serviced. I found a space in the middle of the Minis for sale and someone came to guide me to an appropriate space.
26 March 2025
Happy with the fact I got a cleaned car
26 March 2025
Chloe looked after me well and kept me informed about the service and answered my queries. I was pleased with the service and the car is running well. Thank you.
26 March 2025
Terrible service. Left waiting for 5 days with next to no contact about what was happening with my car. Then, after paying £1,700 and complaining about the money I'd had to pay on top to hire a car every day you weren't getting back to me.
25 March 2025
Several calls to service department were not responded to despite being promised a call back in some of those occasions. A simple tyre swap tool 3 days. courtesy car was returned and i was left without a car for several days
25 March 2025
The costs of standard services is unreasonably high.
25 March 2025
The services were good with a video showcasing the test on the tires. Also, the car wash was amazing!
24 March 2025
Completely satisfied. Staff were very helpful, kind and I felt very welcome
24 March 2025
Experience as this dealership was well short of what I expect from BMW. Makes me wonder why I even bother taking my car here. I had 3 simple asks walking in on the day of my service. None were attended to despite the consultant telling me otherwise
24 March 2025
Everything went smoothly
24 March 2025
Unfortunately the quality of service provided by my local dealership has deterorated over recent takeovers and is now at its lowest point
23 March 2025
The overall concern arose from the fact that my expectations from what I thought I had been told were not met, which meant I was without my car for a week longer than I had anticipated.
23 March 2025
Great service and communication
23 March 2025
Very good especially the service provided by Milley. However when booking the car in I had to wait a long time to have the car finally serviced.
23 March 2025
Work was done OK.
22 March 2025
The service experience was very good, right from checking in, to being kept informed on the progress of the service or repair.
22 March 2025
Very friendly and professional team, explained everything, Lewis and Azan were very kind an helpful as always, really much appreciated.
22 March 2025
The service was good
21 March 2025
Car came back like new
21 March 2025
Millie was exceptionally well and was done smoothly
21 March 2025
George was excellent and really helpful. He made sure that my car was dealt with in good time and kept me up to date with the progress.
21 March 2025
I was very please with everything
20 March 2025
This score is again for Millie. Prior to her involvement I would have scored 1 star
19 March 2025
Service/MOT was carried out fine, but... I booked an oil service online, got a 2pm appointment, other items were added to work schedule by garage. Left car at 2pm, got a call at 4pm to say car wouldn't be ready, had to come back next day to collect.
19 March 2025
Service completed and vehicle valeted before return on time
19 March 2025
They'd given me a whole information about the condition of my car and good check up.
19 March 2025
Good communication and professional
18 March 2025
All recall jobs completed and complimentary car wash was a bonus.
18 March 2025
Great motors , great service & really nice people
18 March 2025
The service itself was fine. The delay in scheduling it was not.
18 March 2025
Unable to book service within two months so had to go elsewhere for the MOT.
18 March 2025
When I arrived with the car for the Airbag recall replacement ,I was met by a representative who told me that the time of the repair would take 1.5 Hrs . It was a pleasant surprise that it took 1 hour!
18 March 2025
George in service was great!
18 March 2025
Seen quickly. Kept informed. Nice clean car at the end.
17 March 2025
The staff was caring
17 March 2025
The staff is very helpful and friendly to explain the issues.
16 March 2025
Everything that was promised was done.
16 March 2025
Visual Heath check report wasn't available early enough to discuss, despite drop off at 0900 and pickup after 1630. There were tyre issues that could have been discussed. As a result I had the tyres changed elsewhere.
16 March 2025
Service/MOT was handled smoothly and without any issues. Communication was good and staff were helpful.
16 March 2025
Everything was perfect
15 March 2025
Was offered a drink upon arrival and assistance.
15 March 2025
You delivered and collected my car very prompt thank you
15 March 2025
The staff were great and the technician with videos information was helpful to see what the car needed.
14 March 2025
See my previous notes
14 March 2025
The staff were helpful and kept me informed
13 March 2025
Great service.
12 March 2025
It was a bit of a nightmarish experience. Our older BMW car had an issue, needed to be taken to BMW Reading. We received no communication from BMW Readers for days, had to call them multiple times, stayed without a car for 9 days!
11 March 2025
I asked if the car could be back to me as soon as possible and Millie shuffled things around to make this happen, so was very grateful for the flexibility shown.
11 March 2025
I was called for feedback on my experience, I explained the negative experience I had and was told that I would be contacted by a manager about this. It's coming up on two weeks and I've heard nothing.
11 March 2025
This was for an MOT, my wife was advised it would be a 2 hour duration and she could wait for it. Three and a half hours later it was finally done but only after her persistence to get it done. We believe in the end only 10 minutes was taken.
10 March 2025
Staff were very good.
10 March 2025
My vehicle developed a fault and when I brought it in to Group 1 Reading for help, the assistance that I received right from the start from the Reception team, your Service Advisor, Lewis and your Technician Dan was exemplary.
09 March 2025
Early problems & historically many communication issues, but resolved effectively by John
09 March 2025
Very polite people cannot be better. It seems uncoordinated to me. No one answering a phone rang 4 times over 30 minutes. I rung another department who contacted maintaince when my car would ready. When I arrived I was ignored until I asked reception
09 March 2025
I had asked that my car shows RDC failure and this was not looked into. I even confirmed this with the adviser at time of pickup, but when I drove the car, same issue was there. I tried calling the dealership, but not a chance to speak with anyone.
09 March 2025
Always great service advisor (Millie) and technicians
09 March 2025
The team were busy but made their me to call for updates
07 March 2025
Because of the loan car, and the unessesary journey to the garage to have a rapair done when the part was unavailable I was not over impressed with the service I got at this garage.
05 March 2025
Technician was polite & provided a detailed & concise Health Check on my car. All necessary work was carried & within time the frame. Extremely happy overall from start to finish.
05 March 2025
Same comment as above
05 March 2025
They solved my prob lem with minimum of fuss and maximum care and attention
04 March 2025
My mot was not only completed ahead of my expectations, of bearing in mind I miss ed my original appointment!
02 March 2025
I complained and asked to have senior management to look into what happened and no one contacted me
02 March 2025
Millie was Exceptional
01 March 2025
Good.
01 March 2025
Service and issues were dealt with to a good satisfaction. Chloe kept me well informed and went above and beyond what I was expecting from the issues I had that needed resolving ending in me being completely happy with the outcome and final bill.
01 March 2025
Great
01 March 2025
The team went over and above to meet my needs.
01 March 2025
Lewis was communicative and good
28 February 2025
On arrival, Chloe gave me an update on what would be happening with the car on the day & the timescales, when the job would be completed, she contacted me by phone once the job was completed, this was within the discussed timeline.
27 February 2025
No complaints
27 February 2025
Car was booked in for a while you wait MOT. Night before I was informed that there was a recall needing 2 days, I had no time to plan for it and no car offered. Worse, your engineers didnt start the work until so late that in the end it took 3 days
27 February 2025
Pleasant experience
26 February 2025
Only right thing about thr all experience lady who i see at reading branch . Amazing superstar
26 February 2025
I did not receive an email confirmation for my first appointment and had to rearrange The service whilst waiting is very good.
24 February 2025
great service
24 February 2025
Very good service and staff
24 February 2025
I had my ix50 in for a service & recalls, i specifically told the service manager that i'll come to collect the car at 3pm to avoid rush hour in Reading, if it was not going to be ready please call, no contact made turned up car not ready till Monday
24 February 2025
Some of the worst customer service I have encountered - especially disappointing as I bought the car and have had all services with you
23 February 2025
See official complaint
23 February 2025
Always very friendly professional and knowledgeable staff
23 February 2025
nice and helpful staff
23 February 2025
I had to wait for 1 month to get a service date. But the repair work took more than a day to complete and I assume that less priority was given for my car. It was good that the service desk called and checked for the time of pick up for the next day.
23 February 2025
Nice, friendly people to do business with
23 February 2025
I am kept updated frequently.
22 February 2025
Collected, serviced and returned to me with a report of the vehicle health. Great valet.
22 February 2025
All work was completed, including a recall item.
22 February 2025
Car was completed on time with an excellent complimentary clean.
22 February 2025
Really hard to get answers on my car. I only knew something had happened as the app notified me it had been charged
19 February 2025
The quality of the product as well as the service I have receieved from the Dealership in Reading. From sell to service it has been excellent. Ameila Rippon who handled the post service process was a great example of customer service. Thank you!
19 February 2025
Poor service.
18 February 2025
Staff are always help and have good personal skills
18 February 2025
Great work carried out and friendly staff
18 February 2025
Good service and cleaned my car really nicely. I also paid extra for an air con refresh and my car smells so nice inside now.
18 February 2025
The Group 1 Reading messed with my service, and I have requested them to look into it but still not getting any response after 2 weeks.
18 February 2025
I was satisfied with the service as the kept in touch with me throughout
18 February 2025
Booked in for service, MOT and EGR recall. Dealer called at 17:15 on day before appointment trying to cancel. Blamed lack of EGR parts and "BMW Policy" that they could not car in for MOT and service with outstanding recall.
18 February 2025
Very easy and explained repair process
17 February 2025
Usually always had a good experience at BMW Reading but not this time.
17 February 2025
Just average. I brough my car in for an MOT and that gone done, so the basics were taken care ok. None of the extra that i selected at booking were done. There was an option for a valuation on my car, a courtesy was and a video - which i've received
15 February 2025
The delays and lack of updates was frustrating. However. The young lady I dealt with was very apologetic and also frustrated with the situation. She was very friendly and did her best to resolve the situation
15 February 2025
2 days after the service on 3 Feb, a notification appeared for new brake pads, with only 800 miles remaining. The earliest I have been able to book my vehicle in is 12 March. They are 62% worn, so why weren't they replaced at the last service?
15 February 2025
All round great service
14 February 2025
Work carried out as planned
14 February 2025
Aspects of my Service Advisor Lewis Rodgers were poor. He promised me a reply by last Monday to an email I sent him yet I am still waiting to hear back. I asked him to get the Service Manager to call me and she still hasn't, nearly 2 weeks later.
04 May 2025
The centre is going through some changes with admin staff meaning I had to chase a few things which would normally be automatic. For example, no copy of order form and no invoice, meaning I was asked to send money before receiving any paperwork.