SALES

5.0

SERVICE

4.0

346 ratings and 196 comments received in the last 90 days.

16 May 2025

My experience at the BMW Centre during the purchase and delivery of my new car was outstanding. The entire process was smooth, well-organized, and customer-focused. Louis, in particular, provided exceptional service-he kept me informed every step of

08 May 2025

I been to so many car showroom. Their customer service is poor. BMW Reading is best.

04 May 2025

The centre is going through some changes with admin staff meaning I had to chase a few things which would normally be automatic. For example, no copy of order form and no invoice, meaning I was asked to send money before receiving any paperwork.

24 April 2025

Alex Metcalfe came in on his day off to do the handover. During the purchase he took time to take me through the vehicle, changes since I purchased my last vehicle.

16 April 2025

Mathew Worseley who took personal care in ensuring that I had a superb experience and Duncan Taylor the sales executive was on to for each step in the process.

13 April 2025

Delivery was slightly delayed but had read kept updated by the centre about that. Sales manager Tod was really helpful and informative

07 April 2025

Delays in delivery of car, then the wrong spec car delibered. However, sales manager most apologetic and accommodating.

03 April 2025

Overall good experience, however could have had more proactive communication. This ultimately though comes down to how busy the sales team are.

02 April 2025

Nice friendly greeting from reception staff. Sales executive Hamza Khan was a pleasure to deal with. Very knowledgeable about the vehicles and purchasing process. Well presented, polite and patient. He and his colleague Phil worked very hard for me.

01 April 2025

The team kept me informed of the status, arranged the paperwork and generally made it a positive experience.

11 June 2025

As above. It was all about communication. The work was good

09 June 2025

See qbove

09 June 2025

You had the car in the workshop, we were told it was being monitored but then our son called in after days and was told it hadnt even been looked at yet

09 June 2025

Excellent service and communication

09 June 2025

As above I have given feedback to the service agent at the time and the customer agent who called on Monday.

08 June 2025

There were some things that need fixing in ten next couple of months. Noone told us. Ad. It's almost impossible to get to speak to anyone about it. It's bad service and you're losing business. The work you actually did was fine.

08 June 2025

See above.

08 June 2025

The car was updated, cleaned and presented well for me to use.

07 June 2025

No problem

07 June 2025

Quick issue resolved and loan car provided.

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