OUR CUSTOMER REVIEWS
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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
467 ratings and 303 comments received in the last 90 days.
04 October 2026
Nick Levison (Reading) was excellent and made the transaction seamless and easy.
02 October 2026
Salesman was very professional and fulfilled all my requirements I needed
02 October 2026
Prompt service, knowledgeable staff
26 September 2026
Excellent service all round. Hamza and Laura managed to get me the perfect deal. I would heavily recommend anyone wanting to purchase a BMW to purchase a vehicle from Group 1 Reading.
23 September 2026
Duncan really understood what we needed listened well and gave clear advice and guidance perhaps the best experience we had in all our years of buying cars
21 September 2026
I came to the Reading branch to browse for a new car. Was greeted by Duncan Taylor, who was very helpful, informative and efficient. Resulting in the purchase of my new car.
21 September 2026
Professional and friendly sales Process clear and easy
19 September 2026
I really appreciated the straight forward, no nonsense approach as well as the patience shown when I was configuring final specification.
19 September 2026
Alex has been perfect, easy to work with, informative without being the classic 'pushy' car salesman from start to finish. I knew where I stood with Alex every step of the way.
16 September 2026
Nicholas Hall made buying the car an absolute pleasure from start to finish. Right from the very first phone call I felt in great hands and knew I was going to be satisfied with whatever happened next
16 September 2026
Kept me informed throughout process
12 September 2026
Very easy purchase process. Milly kept us fully informed of delivery pgogress
11 September 2026
Nicholas Hall answered all of our question, explained the options available and was able to negotiate a fair deal. During handover he explaind all the funnction within the car and also set up out Digital ID's and phone apps. Excellent service from Ni
11 September 2026
Milly was a great representative for BMW - she was friendly, knowledgable and informative. She made the whole buying process very easy
08 September 2026
My sales agent went off sick which is fair enough, however, no one could answer any questions about when I was due to take delivery of the car until he got back. Car also only came with 1 gallon of fuel.
08 September 2026
Daniel and Mohammad went out of their way to get me the car and provided exceptional service.
08 September 2026
Excellent service from first contact to driving away in my new BMW.
24 August 2026
Purchase and delivery of my new car went very smoothly, I am very happy with the service provided
05 August 2026
Throughout the process I was supported by Leslie Sackey from the sales team. He ensured that he found my desired model and outlined each point of detail to illustrate that the vehicle was of a high standard.
04 August 2026
Helpful and supportive team. Admire Dan's leadership.
04 August 2026
I honestly couldn't have asked for a better experience buying my BMW. Hamza Khan was brilliant from start to finish.
04 August 2026
I had a great experience purchasing my new car. Alex was incredibly patient throughout the whole process, taking the time to explain everything clearly and making sure I had all the information I needed before making any decisions.
29 July 2026
Speedy, efficient, plenty of communication to ensure I had time to prepare for delivery of the new car.
28 July 2026
Great service from Dan Markham. Good communication. Excellent handover of new car.
26 July 2026
Reception team were welcoming and helpful. Milly who assisted us with the choice of vehicle was very knowledgeable, super helpful, very friendly and made us feel special. Milly's communication throughout was excellent.
26 July 2026
Alex Metcalf, the Sales Executive was very professional, kept me informed and communicated well.
23 July 2026
The sales person Amelia was outstanding from start to finish.
22 July 2026
James Kelly was always very helpful and accessible but most importantly he was very honest when discussing the purchase of my new BMW.
20 July 2026
All sales executives involved were very professional and keen to find solution that worked for me
15 July 2026
Big thanks to Alex & James! Buying my 1st car was overwhelming, but Alex guided me through it all. James helped me lock in the 220i Coupe & guided me with the payment while Alex was out. Legend team!
14 July 2026
Amelia was a pleasure to deal with.
13 July 2026
I am very disappointed that I did not receive a manual with my car. Hopefully I will receive the navigation and the main manual soon. When I bought my last car I had to order and pay for it. Very annoying when I paid £37,000 for the car.
09 July 2026
The service was outstanding from Alex. His attention to detail was impressive and valued.
04 October 2026
The recall was ompleted and a full valet in under 2 hours while I waited.
04 October 2026
Overall great service from start to finish, polite and professional customer experience
04 October 2026
Excellent service had a fault with car and was easily fixed
03 October 2026
Fast and user friendly service
03 October 2026
Extremely poor planning and no care for detail. Can't be having such sucking service setup. I was sitting in the workshop for 7+ hours with no EMPATHY shown. This against a plan for 2 hrs. Promised time kept falling and was left for me to fend for me
30 September 2026
Staff members super polite and helpful On picking my car up the valeting service excellent. Will be my number one garage for my car.
30 September 2026
Very professional
30 September 2026
Exceptional service
30 September 2026
All round excellent service, from reception through the service process to collection. Thank you.
30 September 2026
The job was completed on the same day. I appreciated the video that showed me the state of the tyres and what other jobs needed to be done.
29 September 2026
Car booked in for MOT and top up of coolant. When booking, was told that it would take 1 1/2 hours and i could wait. When checking in i was told it would be longer at 2 1/2 hours. Service advisor was very off hand. Service manager eventually sorted.
29 September 2026
Great customer service received.
29 September 2026
Really not good. Waited in the lobby an hour to collect my car, which was sat out the front the entire time. Eventually got given a piece of paper and handed over within less than 2 mins. Car was meant to be valeted but genuinely looked dirtier.
29 September 2026
Check-in went smoothly, was very easy to use, and the lady who assisted was super helpful. Car collection was also great; Paris was extremely attentive and answered questions with confidence. Overall service was as I would expect from BMW.
28 September 2026
Efficient and professional
28 September 2026
I have been dealing with BMW Reading for over 30 years. 2 years ago they were obviously struggling to retain staff and efficiencies suffered. It seems to have recovered and we are back to what is expected from the brand.
28 September 2026
The brake service and car cleaning were good as were the team members I spoke to, however the car was ready for a long while before I was able to collect it, despite being in the dealership for a 'while you wait' appointment.
28 September 2026
I was waiting for the work to be completed, the time taken was quicker and the service provided was excellent. All the personnel I had dealings with were very pleasant and informed.I had the car washed and returned to me pristine. Excellent service.
28 September 2026
The repair was done as scheduled. Call was made prior to repair to discuss the works required and cost of repair.
27 September 2026
Great service
27 September 2026
The service was very good in general however I asked for it to be completed, including MOT, by 4pm (I dropped it off at 9.30), but it was not ready until around 5.30.
26 September 2026
Required work was all done as far as I can see. Expensive for oil, plugs, brake fluid and filter change though. Inability to get Service to answer any phone by customer is disgraceful.
26 September 2026
Everyone was pleasant and helpful, and my car was ready for collection at the time I had asked for.
26 September 2026
My request to fix a software glitch was ignored. When I asked if it had been resolved I was told that it had been resolved. When I got in the car I saw nothing had been done.
26 September 2026
Attention to customer, car service done
26 September 2026
The chap who dealt with us was very helpful and friendly and put a lot of effort into the service he provided us. He responded to our request to return the car asap due to an afternoon appointment we needed to get to.
26 September 2026
The staff were really nice and the car passed the MoT with no issues.
25 September 2026
Health check discovered issue with tyres. Wasn't given an option to have replaced at the time and nothing on the link to pay. Last recommended I got them done asap and as I drove out a text with a link came through asking if I wanted done. Too late
25 September 2026
Poor customer service. Very expensive repair, poor communication from service team and vehicle not ready when expected with no valid reason given. Service manager responded to complaint email without saying who they were or what their job title was.
25 September 2026
Because my car was with you for nearly 5 hours yesterday and the same warning light has just come on again. Now I am going to have to return the car and have another day without a car
25 September 2026
Everything was great. Easy drop off. Work completed with a vehicle health check. Car cleaned looking good. 3 stars because of the nonstop hounding for this review. Emails, phone calls, texts. No mas please
25 September 2026
Excellent customer service from a friendly, professional and helpful team. Everything was handled smoothly and efficiently. Special thanks to Darren Price for his outstanding support throughout my visit.
25 September 2026
Very friendly and helpful service
24 September 2026
Darren was so helpful and considerate, Darren and his team took good care of my car service.
24 September 2026
The team are highly professional and the welcome ladies were very bright, happy and informative
23 September 2026
The requested work hasn't been done
23 September 2026
Professional attitude towards client, very accommodating & engaging.
23 September 2026
It was fine
23 September 2026
Despite phoning the dealership on 10/09, the day after the test was done and requesting a Certificate, as of 23/09 I still have not seen the MOT Certificate for my vehicle.
23 September 2026
Great service and updates with fast check in. However there is no support for customers to get back home after dropping their car for service so own arrangements have to be made.
22 September 2026
I was told it was a one day job and to drop the car at 8am. I called at 11.45am and was told the car would be ready at 5pm. It was not ready. I had to pay £30 for a taxi home.
22 September 2026
My appointment was 1350 and i wasnt told until 1610 that my car had still not been seen. I got my car back at 1730. When i received it back i keep getting error messages that my cruise control isnt working. Group1 is the worst main dealer I've used
22 September 2026
Excellent service. MOT was completed when promised. Car returned spotlessly clean. 10 out of 10.
22 September 2026
I am not happy with the service my undertray was not scraping the floor before I came into BMW and on the way home from leaving bmw its scraping on the floor causing so much damage and I've had no choice but to keep driving it because I drive to work
22 September 2026
Overall experience during the visit was seamless and team handled it efficiently while I was am waiting. Facility to work while waiting was very good. The job was done swiftly, however am hearing screeching noise from wheels.
21 September 2026
Easy to book both online, and in person. Easy to talk to staff about any special requirements. Good Customer facilities. Competitive pricing for Service & Parts.
21 September 2026
The service and MOT was easy to book, done in a very timely manner and at a very reasonable cost.
21 September 2026
All went well although my car was kept for an additional day due to the dealer having incorrect contact numbers for me for some reason. The numbers were the same that have been used there for over 10 years, so not sure what happened.
21 September 2026
I have given several feedback questionnaires, yet NOTHING ever changes or improves
21 September 2026
Pleasant reception from the helpful lady. Drivers airbag replaced and car ready to go in one hour. The additional summary from the service team inspection was useful and the free courtesy clean left the car gleaming. Nice sitting area for waiting.
21 September 2026
Everything went to plan - on time, with polite & friendly reception. Also, a competitive price offered.
21 September 2026
All went well with the service
21 September 2026
No one came and gave me an update as to when my car would be ready! It was booked for a while you wait MoT which took almost two hours!
20 September 2026
issue with courtesy car being switched for a hire car which would have not been an issue if it has been delivered to the dealership ready for collection. It wasn't and i had to be collected and then driven the car hire depot which wasted time
19 September 2026
Car handed to reception who made me feel welcomed. They showed me to a comfortable waiting area and advised how long the work would take. The car was handed back on time and the cost was as expected. Some no-urgent additional work was recommended.
19 September 2026
I accidentally turned up a week early for my service and MOT but the staff were amazing and slotted it in
18 September 2026
Friendly staff, very nice environment, job completed on time.
18 September 2026
very good
18 September 2026
I don't see the value of the online check in. Despite completing it, I was called to answer exactly the same questions. I was asked to arrive 15mins early so they could do the MOT earlier, but it just resulted in me waiting even longer (>2.5hrs).
17 September 2026
service completed but had to come back for Mot as needed a new tyre. Car failed as needed 3 new tyres which wasn't picked up in the video assessment. Also had to wait almost 2 hours after car failed mot before a member of staff would speak to me.
17 September 2026
Completely says it all. Recovering from hand surgury, sorry,
17 September 2026
Pretty straightforward, apart from MOT fail. Would have preferred if it wasn't looked at too late to get my car back the same day. Also a mix-up on whether a break service was due. Still waiting for contact on a new service plan
17 September 2026
Great service. A very professional service.Friendly staff.
16 September 2026
The car was booked in for a warranty repair and when booking, we said we would wait. Returned in good time. IF YOU WANT DECENT SURVEYS; ALLOW CUSTOMERS ENOUGH CHARACTERTS TO GIVE AN ANSWER. THIS IS A NEGATIVE POINT AGAINST GROUP 1!
16 September 2026
Happy with the service provided.
15 September 2026
Filled in the online form and included a video but this did not seem to have been reviewed prior to my arrival.
15 September 2026
Communication from BMW is really poor, I was told the car would be in for a day as I needed it in the evening but they kept it overnight and didn't call me to even tell me that. I tried phoning multiple times but no answer.
15 September 2026
Excellent service as always.
15 September 2026
1. The service was performed quicker than I had been warned 2. The cost was cheaper than I had expected 3. The Wi-Fi allowed me to work while I waited 4. Tea was available while I waited 5. My service representative, Chloe, was delightful
15 September 2026
Very impressed, all clean after, even the boot mat !
15 September 2026
All was good from start to finish
15 September 2026
I am very happy with the service I received from the the quality of work carried out and from the customer facing personnel.
14 September 2026
Can't fault service given and nice guy too that dealt with me on the day
13 September 2026
The MOT was good value and included an inspection video, and a wash and vacuum.
13 September 2026
Booked in ok, hire car arrived on time, and work completed ok
13 September 2026
MOT for vehicle took an hour longer than expected so I had to wait around. I was not told that vehicle was ready until I chased up. Work was otherwise completed as expected.
11 September 2026
Daniel was great but tell me you're on a day off on the date on my arrival. Service was great but the CITNOW Vid was emailed to me on collection. Not ranting here am an ex Aftersales Manager.
10 September 2026
Maybe someone would like to contact me as not enough characters here to explain
10 September 2026
Couldn't get hold of people or get a call back Original Appointment cancelled the night before due to part availability When car was taken it was damaged during the repair Still not hearing from service team to discuss the damage ;(
09 September 2026
Everything was completed on time
09 September 2026
Was told car was ready but the got to garage and had to wait for MO T to be done.
09 September 2026
I did not receive a call to let me know my car had failed its MOT 2 days before collection which meant I turned up to collect the vehicle as prearranged leading to significant inconvenience to myself
09 September 2026
Service advisor was superb i wish I had more than 5 star for me to give her.
09 September 2026
professional service by representative, easy booking in - personal service
09 September 2026
Everything was great until I needed to pay. It was very busy and there wasn't enough staff. The ones who were there were rushed off of their feet.
08 September 2026
Absolutely Terrible Service - It's a shame there isn't an option for "No Star" rating
08 September 2026
They were great
07 September 2026
Excellent service
07 September 2026
With there not being an option for my car to be collected this causes issues with planning my life and scheduling. This use to be an option but was advised no longer provided. Also advised that as i was waiting that the server would take 2hr, was 4 h
06 September 2026
3 attempts to fix air con unit & still blowing out warm air 30 mins after picking car up from suposedly being fixed! Charged £2000, blocked final payment with bumper so reckon i'm owed £877! Need email of yours to sort this out
05 September 2026
Daniel was my Service Advisor and si would rate him a ten out of ten in professionalism and customer care.
03 September 2026
The work the vehicle went in for was not carried out during the whole day you had the vehicle. Notification of this was given 30 mins before the service facility closed, during which time i was en-route to collect.
03 September 2026
Smooth and efficient all the way
03 September 2026
The human interface with service representative was excellent and essential. The electronic interface is less able to deal with non standard interactions.
02 September 2026
Was told incorrect part needed so car kept for 2nd day. Not able to pick up car until 9am on 3rd day when correct part finally fitted.
02 September 2026
Staff were very helpful I was called to reschedule my appointment but at a time that was convenient for me My car was ready for collection by 1pm which was appreciated
01 September 2026
First class customer service.
31 August 2026
Very helpful from start to finish Very tentative Team
31 August 2026
BMW Reading always deliver a great service to me when bring my vehicles in for routine maintenance, recall or warranty repairs. Booking is always efficient and I'm kept informed if any additional work is found and when I am able to pick up my car.
31 August 2026
After bad experiences at BMW Eastleigh (my closest main dealer) and BMW North Oxford, I took my car to BMW in Reading for it's service. This is the first time I've had a wholly positive experience at a main BMW dealer after approx 8 different visits.
31 August 2026
Lewis was very responsive to my queries
31 August 2026
Staff were helpful at BMW. Some miscommunication on whether the tyre could be fixed or needed replacing.
31 August 2026
Good service and communication
31 August 2026
I was well looked after by the advisor who gave me an office to work from while my car got fixed and lovely coffee. Car rear light replaced under warranty without fuss. Made my life easy, thank you.
30 August 2026
We were kept informed at each stage of the diagnostics.
28 August 2026
Would have been 5 stars if prices were lower.
27 August 2026
Excellent service
27 August 2026
A tricky problem to solve and I was kept updated every day
27 August 2026
Good efficient service
26 August 2026
Had a recall and it was carried out perfectly
26 August 2026
All went very smoothly.
26 August 2026
No particular reason.
26 August 2026
As always the team at reception and service delivered perfect high quality attention to every aspect of the work being performed.
26 August 2026
Very efficient and professional.
26 August 2026
Very smooth service and team kept me informed all throughout
25 August 2026
All I had done was an MOT. They sent me 2 video health checks. The two technicians for some reason reported different things about my car. They even said the brake pad & tyre wear were completely different. How can they do that? Ridiculous!
25 August 2026
Easy, fast, efficient
25 August 2026
Very poor communications. Head of service made several inaccurate statements and handled situation very poorly when trying to explain that you didn't have the spare part and BMW was running short of them!
25 August 2026
I have always had excellent service from BMW Reading and continue to do so.
24 August 2026
Kept me informed of progress at all times, even the bad news that I had to leave the car there
24 August 2026
Superb communication and service very happy
24 August 2026
I like customer service who dealt me during the job, polite reliable and Job was fantastic.I love it.
24 August 2026
Easy book-in, started and finished on time, nice welcome, easy to work while waiting.
24 August 2026
Good job and good service
23 August 2026
Booking was easy, work was carried out in time, car returned clean and winter tyres were available to take away as per request
23 August 2026
Work and MOT completed as expected
23 August 2026
Due to some unforeseen technical issues my car was with you for almost a week, which was inconvenient and expensive. I don't understand how BMW replacement parts are so expensive given the age of my vehicle.
23 August 2026
Everything was great, all the information about my car was provided completely, the staff were very helpful, thank you.
23 August 2026
Good service, kept me notified
21 August 2026
There were issues but when I raised them Group1 service manager resolved them.
21 August 2026
The lady at the reception was brilliant he help me when I could not find my details on the system. And the technician on the video did a fantastic job with the explanation, so in all i am happy with the services.
20 August 2026
Simple check in, great staff
20 August 2026
Friendly, welcome. Receptive to issues.
20 August 2026
Work completed on time. Great value for money.
19 August 2026
The check in was slow and it felt like an inconvenience to the team request the price for the service - I was waiting around for a while for this. The collection and review of work done to car after service was very good it felt more premium
19 August 2026
So far so good!
18 August 2026
Efficient, quick service. Kept me up to date
17 August 2026
Unfortunately it took 15+ calls to arrange the fitting of the tyres. When I came to pay, despite previous discussions I was told I could not use the £250 goodwill voucher for tyres, on the way home I got a warning message to say tyres not recognised.
17 August 2026
I had a recall notice from BMW for an airbag replacement and made an appointment with Group 1 Reading BMW. I received an excellent service from start to finish.
17 August 2026
Fantastic service form Chloe
16 August 2026
New tyres fitted and alignment checked And adjusted. Dried white residue left uncleaned over tyre and wheel due to absence of valeting staff. Not a big issue but worth noting as detracted from perfect score.
16 August 2026
Always use Reading BMW but could be better during drop off and pick ip.
16 August 2026
My brake fluid service was done a lot quicker than was estimated so I'm happy. I could drop a star rating because nobody seems to answer the phone and I'm on hold for far too long. I'm hoping this is a temporary issue.
16 August 2026
Good deep cleaning inside the interiors of the car, but some stains left outside the car; the tyres checks and video capture is in excellent level of service; engine oil refills, oil filter and air-conditioning filters' replacement are expected
16 August 2026
Very good professional service.
14 August 2026
Charge £27 for service interval reset & said will only reset for the work they'll do. I buy different brand air filters so naturally asked them not to change them. Group 1 added air filter intervals on 1 of 2 of my cars even when asked not to.
14 August 2026
I feel like the wait to collect keys at the end is excessive. You should have the paperwork and keys ready rather than making me wait around for 10 minutes like I'm at a job interview waiting to be seen.
13 August 2026
Polite friendly staff. Easy to drop off car
13 August 2026
A 5-star experience from start to finish. I brought my car in for a recall and was very impressed with the service I received. Everything was handled professionally and smoothly, and the whole experience with the dealership was excellent. Thank you
12 August 2026
My car has a Tyre pressure issue now It's extremely disappointed I did a full service Includinf oil change and they didn't even check the Tyres
12 August 2026
Coolant leak problem was not solved despite taking money inconsistent bills were presented and the service was completely unsatisfactory
12 August 2026
Started with courtesy car collection people not bringing him back
11 August 2026
Excellent service.
11 August 2026
Everything was fine, but when I went to collect my car after the service, I ended up waiting almost 40 minutes. It seems the reception team wrote a note for the service representative but didn't verbally inform them that my car was ready to be return
11 August 2026
Trouble free and easy
11 August 2026
Very hands on and listened and addressed the issue's seriously.
11 August 2026
Pleasant surroundings to wait in with refreshments available. Service was done in the time they predicted. Car was valeted afterwards.
11 August 2026
The lady I dealt with at the time, Chloe, was very friendly, helpful and professional
11 August 2026
I can't fault the service at all. I particularly appreciate the space within the building itself and also the ease of parking outside. I have two dealerships a few miles from my home but in both customer parking is nonexistent.
11 August 2026
kept informed of progress and advised of further work needed. Extra work completed promptly. Service adviser friendly and efficient.
10 August 2026
The service department shows a complete lack of customer care and urgently needs training in basic professionalism. Chloe prioritised finishing with another client, including a 20-25 minute call, while I was left waiting simply for my car keys.
10 August 2026
Lewis Rogers was excellent and ensured all the right checks were carried out as part of my service.
10 August 2026
Issues being sorted
10 August 2026
Work completed on time and within the expected scope.
10 August 2026
Good overall service
10 August 2026
Best service received to date by any BMW group. Has put faith back into myself following some bad experiences by other groups.
09 August 2026
Mainly due to the excellent service from the person looking after my booking - Louis. He helped track down the hire car that didn't turn up for me on time and also kept me informed of progress during the work. Excellent and friendly service.
08 August 2026
Extremely well looked after also kept informed of progress and filled with coffee
07 August 2026
The service I received from Lewis and the technicians was outstanding. Felt well looked after and had a safe road worthy car afterwards.
07 August 2026
Seamless and overall job was done as per my expectations.
07 August 2026
It was an MOT test. All was good.
06 August 2026
Staff friendly and helpful. Stress free and relaxing waiting area while car was being serviced. Also informative video of my car and service being done which pointed out my rear tyres required replacing which have been done. Good seeing under car.
06 August 2026
Good - the interaction and work done is professional, including early call about the service required. Bad - comms are bad, was told work+clean will complete in 90-120 min so stayed, but even after 150 min clean not complete, ended up without clean
05 August 2026
I was disappointed on collection to discover my vehicle had not been cleaned, and indeed the tyres, having been fitted were not properly inflated, meaning I had to stop en route home. Due to short staffing, I also had a >30 minute wait on collection.
05 August 2026
Very professional, polite and effective.
05 August 2026
The extra care and attention given to the inspection of the vehicle was above and beyond what i expected.
05 August 2026
I cannot fault the service in the slightest. Top drawer service. Things have 1000% improved since group1 took over at Reading
04 August 2026
I booked for a courtesy car and delayed the booking date to allow for a car to be available. I was told the day before the booking that the car would be a rental car. This meant a lot of hassle and extra time to pick up the car.
04 August 2026
Recall work done, car valeted and Chloe handled the process well.
04 August 2026
All done as per quote staff very helpful
04 August 2026
I thought the recall was complimentary, but in the end I still needed to pay £260, otherwise the service was good
04 August 2026
Really quick process to check in, accurate estimates on time to complete work was appreciated as I worked around my access to the car on the day
04 August 2026
I was told I would be given a car for the day while my car was getting fixed and when I turned up to the car dealer witch sells cars that's full of cars I was told there was no cars I could drive to work for the day
04 August 2026
Although there were problems with the hire car, the issues were handled well
04 August 2026
issue with my cars rear wiper arm and was told they are very "fiddly"- part of it has broken when l tried to lift it to clean under it, very unsatisfied with the explanation they said they couldn't do anything with it, was told "they're all it"?!?
03 August 2026
Happy with the service ,friendly staff,very easy to book MOT and service. Professional staff.
03 August 2026
Good service. Very corteous and professional. Car was also cleaned inside and out.
03 August 2026
Everything went according to plan. Staff were all friendly, attentive and knowledgeable.
02 August 2026
Very good service. The only thing that would make it easier would be an allotted time rather than an all day appointment but that said, it gave time for a wash and vacuum and even a charge up!
02 August 2026
Daniel was most helpful throughout the process.
01 August 2026
Phoned with updates to keep me up to date with what was going on. Always polite and courteous
01 August 2026
No response to 2 attempts to get invoice/ confirmation of work done
30 July 2026
Great service and helpful staff
30 July 2026
As soon as I left the centre tyre pressure warning came on to say there was a massive imbalance , later pump at the Garage confirmed there was a 10 psi difference between the two tyres . I had a huge vibration. Kwik Fit had to re balance the wheels
30 July 2026
Car showing in excessive of 600 miles driving distance available. Told it was an estimate based on driving style. Ran a software update at home when mileage dropped to 435! Much more realistic.
29 July 2026
Excellent service from staff. I was made to feel welcome and was provided with full information of the works carried out and any precautionary issues.
29 July 2026
It was an amazing experience, quick, efficient and the people really made the experience great!
29 July 2026
Communications were good both before and after I delivered the car Receptionist was available to help me to deposit my keys Video of car was good Cleaning of car was good MOT went smoothly Only problem was that pre MOT message had the wrong Price
29 July 2026
Lewis was really good. There was an issue with the courtesy car but he sorted it.
29 July 2026
I was kept waiting for 20 minutes in reception, after being told someone would come over to me shortly. After complaining about this, John and Dan were then extremely helpful and efficient.
28 July 2026
I felt like a valued customer.
28 July 2026
Problem resolved quickly whist I waited. All the staff I spoke to were knowledgeable, friendly and helpful.
28 July 2026
Made a appointment over 1 month ago about a recall,booked the day off walk and dropped the car off the day before,next day received and say bmw does not have that parts for the recall Day wasted. Could of let me know
28 July 2026
Reasonable service considering they've ruined my dads car when he took it in for an MOT and they wrecked his allotment wheels
27 July 2026
Friendly yet professional staff and nice clean premises. Thank you!
27 July 2026
Car was in for over three weeks. Reasonable service, but I had to chase repeatedly for updates. When I asked for an alternative courtesy car, I was told that would be sorted and a week later still heard nothing, albeit my car was then returned.
27 July 2026
Great and even let me use the office
27 July 2026
Quick easy booking, additional works carried out in quick timeframe. Professional teams
27 July 2026
Great service from all
26 July 2026
Exelent service easy to deal with
25 July 2026
Perfect
25 July 2026
Chloe was brillant
25 July 2026
Lack of, and then when given, very poor communication
25 July 2026
All in all the Service experience was good, car was treated well, customer service kept me well informed, lots of free Coffee,the change in the way you get to use a Loan Vehical was a real let down, way preferred the in house service
24 July 2026
Communication was good, i feel the service quality was good, and the car feels much better. Price was expensive , even though discounts were applied. It would be better to have more transparency on the discounts applied.
24 July 2026
The job that was required was done satisfactorily.
24 July 2026
Booking from website did not get transferred to Group 1 reading. Despite dropping off at 8.30 for appointment car was not ready until after 4. I had to phone garage to see when I could collect. Collection took 40 mins despite car being ready.
24 July 2026
Staff polite and well turned out. Centre was nice clean pleasant environment. Safety recall completed faster than advised as no work required.
23 July 2026
Disaster. Product recall for new starter motor (took half friday am off) - no contact all day; called up at 5pm to be told they'd done nothing cos no starter motors & car failed MOT for tyres but was too late and could I pick up on Monday! Awful.
23 July 2026
Prompt appointment work was carried out within time given
23 July 2026
I was called in for a recall on my stop starter motor. I dropped my car off at 8.30am and got a call at 2.30pm to say my car was ready but it could not be done because the part wasn't even in stock!!
23 July 2026
best customer service and communication, video reporting, top service rating, keep it up
22 July 2026
Straight forward and easy
22 July 2026
Thanks for the video, that you washed my car. Wish there were more frequent updates on the car, but I understand that the guys are busy with a lot of cars. Recommend :)
22 July 2026
Took care of my issue. Slight mixup with booking deduction of one star.
22 July 2026
Friendly & professional meet & greet. Work carried out within expected timescale. Car cleaned.
22 July 2026
Chloe made the experience absolutely fantastic
22 July 2026
Great team, very friendly and professional, accommodated my needs and requests amazingly, thank you everyone.
21 July 2026
I was kept well informed of progress by Chloe.
21 July 2026
Treated well and work was completed on fime
20 July 2026
Your technician Michael Prosser was very contentious, top bloke.
19 July 2026
1) booking. I turned up and even though I had a confirmation email there was no record of me bringing the car in 2) communication. No updates all day 3) phones. I tried for almost 30 mins with nobody picking up - so I just turned up and hoped
19 July 2026
Straightforward, efficient and friendly
19 July 2026
There were a number things needing doing in the car and this is presented as a menu which you can agree to. Nowhere does it say what the timeframe is to do this work. You need to realise that many people can't just do without their car the next day.
19 July 2026
Service experience was fine, but payment options were limited. With the digital email link there was no Apple Pay forcing me locate a physical card and at the dealership Amex was rejected.
19 July 2026
I would like all service lights cleared after the service.
19 July 2026
The booking team very professional and friendly
18 July 2026
Repair fixed in a timely manner under warranty
18 July 2026
Very pleased with everything done by Group1 BMW Reading
18 July 2026
Identified the problem and fixed it within the timeframe they said they would.
17 July 2026
Lewis handled my car with care and he was very professional. Gave me great feedback for my car when it went for mot. I would go back to bmw as Lewis made my visit very welcoming.
17 July 2026
Everything went as discussed but, on pick up, the car wasn't ready. It hadn't been washed so I had to wait longer than anticipated for this to be done.
17 July 2026
Excellent Service
16 July 2026
My car came in an air bag recall and you check my brakes and washed it. But got it back with a brake issues and the wheel arc cloth rubbing on my tyre. Car had no problems until I got it back. You didn't even want to help repairing it. Not happy ??
15 July 2026
My car was not cleaned , I was told it was !
15 July 2026
As usual, was not notified of readiness and had to call for an update. When I collected the car the complimentary wash and vacuum had not been done. Service manager said I could claim back cost of wash up to £20 but this will not cover a decent wash
15 July 2026
Efficient
15 July 2026
Problem resolved and cost far less than I was trying to prepare myself for
14 July 2026
good service
14 July 2026
Great service from Reading BMW (Hannah & team) quickly sorted out my number plates when I was struggling get sorted in open market and made the whole process effortless. Really appreciated her help.
14 July 2026
Initially no, then after I complained, very good.
14 July 2026
Fast appointment, great service, work competed on time, fair price.
14 July 2026
Easy to book, attentive & helpful reception when i dropped off and picked up car. Only a minor irritation that i had to call for a progress report quite late in day, having left my car first thing in morning - apology received which was fine.
14 July 2026
Daniel Knight was so helpful, kind and listened to what we were concerned about with our car. He helped us also with a hired car whilst our car got fixed. And helped answer any questions we had immediately. He made the experience stress free.
14 July 2026
As usual Group 1 BMW reading do not appear to be there for their customer. The booking was incorrect and the facilities doe those waiting did not meet the expectations
14 July 2026
The staff who I met were willing to help and friendly.
13 July 2026
Lewis was great, clear proactive and helpful
13 July 2026
Courtesy, promptness & communication.
13 July 2026
Very quick and professional , seamless service
13 July 2026
Great, all staff friendly and helpful
12 July 2026
As usual good service with comprehensive feed-back. Very helpful
12 July 2026
Car took two days - although was ready on first day but no one rang me to say it was ready - I rang 4 times to get through to someone- no one has had the curtesy to apologise or ring me I was promised that my car would be washed it wasn't ??
12 July 2026
Great Service
12 July 2026
Good service
12 July 2026
Great communication
12 July 2026
Professional service, nice enough waiting area with tea and coffee, friendly staff.
12 July 2026
Delay in repair meant I had no car for the weekend
11 July 2026
Massive improvement on past experiences well done. I had regular updates from Lewis and you are now answering the phone
10 July 2026
This is was the second time we booked our car in and again we come to collect and it's not been done. We had no communication during the morning that the MOT wasn't or hadn't been done we found out on collection.
FIND Group 1 Reading BMW
Address
- Drake Way, Reading, Berkshire, RG2 0GH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0118 914 5379
Reading as well as surrounding areas including Bracknell, Wokingham, Henley-on-Thames and Wallingford
Address
- Drake Way, Reading, Berkshire, RG2 0GH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0118 914 5934
Reading as well as surrounding areas including Bracknell, Wokingham, Henley-on-Thames and Wallingford
Address
- Drake Way, Reading, Berkshire, RG2 0GH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0118 217 6470
Reading as well as surrounding areas including Bracknell, Wokingham, Henley-on-Thames and Wallingford
Address
- Drake Way, Reading, Berkshire, RG2 0GH
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 0118 914 5934
Reading as well as surrounding areas including Bracknell, Wokingham, Henley-on-Thames and Wallingford
Address
- Drake Way, Reading, Berkshire, RG2 0GH
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 0118 956 3765
Reading as well as surrounding areas including Bracknell, Wokingham, Henley-on-Thames and Wallingford
04 October 2026
Easy to arrange with Amellia Marsh. Kept in contact with ua throughout and bonus was tge car arrived in September.