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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
462 ratings and 292 comments received in the last 90 days.
05 August 2026
Throughout the process I was supported by Leslie Sackey from the sales team. He ensured that he found my desired model and outlined each point of detail to illustrate that the vehicle was of a high standard.
04 August 2026
I honestly couldn't have asked for a better experience buying my BMW. Hamza Khan was brilliant from start to finish.
04 August 2026
Helpful and supportive team. Admire Dan's leadership.
04 August 2026
I had a great experience purchasing my new car. Alex was incredibly patient throughout the whole process, taking the time to explain everything clearly and making sure I had all the information I needed before making any decisions.
29 July 2026
Speedy, efficient, plenty of communication to ensure I had time to prepare for delivery of the new car.
28 July 2026
Great service from Dan Markham. Good communication. Excellent handover of new car.
26 July 2026
Alex Metcalf, the Sales Executive was very professional, kept me informed and communicated well.
26 July 2026
Reception team were welcoming and helpful. Milly who assisted us with the choice of vehicle was very knowledgeable, super helpful, very friendly and made us feel special. Milly's communication throughout was excellent.
23 July 2026
The sales person Amelia was outstanding from start to finish.
22 July 2026
James Kelly was always very helpful and accessible but most importantly he was very honest when discussing the purchase of my new BMW.
20 July 2026
All sales executives involved were very professional and keen to find solution that worked for me
15 July 2026
Big thanks to Alex & James! Buying my 1st car was overwhelming, but Alex guided me through it all. James helped me lock in the 220i Coupe & guided me with the payment while Alex was out. Legend team!
14 July 2026
Amelia was a pleasure to deal with.
13 July 2026
I am very disappointed that I did not receive a manual with my car. Hopefully I will receive the navigation and the main manual soon. When I bought my last car I had to order and pay for it. Very annoying when I paid £37,000 for the car.
09 July 2026
The service was outstanding from Alex. His attention to detail was impressive and valued.
07 July 2026
My contact, Alex Metcalf, was knowledgeable, informative and demonstrated very good communication and interpersonal skills. The handover of the new car was detailed and allowed enough time to ask questions and ensure understanding of key features.
03 July 2026
Lots of cars on display to see what I was looking for and Milly was so helpful
03 July 2026
The car has more than matched my expectations. This was largely due to the extremely confident, knowledgeable and enthusiastic support of Alex Metcalf and Amellia Marsh.
02 July 2026
Great service getting all my queries answered quickly as well as being able to turn around my enquiry to purchase in a week
02 July 2026
Millie was absolutely brilliant - credit to you
02 July 2026
Advised not to pay Black Horse as BMW would settle it. The delay caused a late payment on my credit file and it's still unresolved. I also found a discrepancy between my signed order and the invoice provided at collection.
30 June 2026
I could not be happier with the service I received from Hamza. He went above & beyond to make sure I got the car that I wanted & as quickly as I needed it. I had been let down by another company and Hamza stepped up to help, he is a credit to BMW.
24 June 2026
Hamza was very good when dealing with us, answered all of our questions and worked around us and our shifts. His communication was excellent and we had full confidence in him throughout the process.
23 June 2026
Alex Metcalf was really helpful, providing all of the answers I needed to every enquiry I gave. He was very accommodative to any in-person visits etc. really good experience!!
21 June 2026
Car is delivered with service interval of 2 years 20,000 miles however on lading vehicle onto BMW app is shows service due 3/28. That's is 21 months not 24. A con. Also ceramic paint coating not done despite a week to prepare the car
14 June 2026
Car was delayed by a delivery hold by BMW. Also it seems accessories are not coming up on the BMW site for the iX3. The dealer and salesman kept me informed at all times, and no way this should reflect on their performance which was far higher.
12 June 2026
Duncan Taylor was super open on delivery dates and was very helpful in keeping me informed all the way through the process
06 September 2026
3 attempts to fix air con unit & still blowing out warm air 30 mins after picking car up from suposedly being fixed! Charged £2000, blocked final payment with bumper so reckon i'm owed £877! Need email of yours to sort this out
05 September 2026
Daniel was my Service Advisor and si would rate him a ten out of ten in professionalism and customer care.
03 September 2026
The human interface with service representative was excellent and essential. The electronic interface is less able to deal with non standard interactions.
03 September 2026
The work the vehicle went in for was not carried out during the whole day you had the vehicle. Notification of this was given 30 mins before the service facility closed, during which time i was en-route to collect.
03 September 2026
Smooth and efficient all the way
02 September 2026
Was told incorrect part needed so car kept for 2nd day. Not able to pick up car until 9am on 3rd day when correct part finally fitted.
02 September 2026
Staff were very helpful I was called to reschedule my appointment but at a time that was convenient for me My car was ready for collection by 1pm which was appreciated
01 September 2026
First class customer service.
31 August 2026
Good service and communication
31 August 2026
After bad experiences at BMW Eastleigh (my closest main dealer) and BMW North Oxford, I took my car to BMW in Reading for it's service. This is the first time I've had a wholly positive experience at a main BMW dealer after approx 8 different visits.
31 August 2026
I was well looked after by the advisor who gave me an office to work from while my car got fixed and lovely coffee. Car rear light replaced under warranty without fuss. Made my life easy, thank you.
31 August 2026
Staff were helpful at BMW. Some miscommunication on whether the tyre could be fixed or needed replacing.
31 August 2026
BMW Reading always deliver a great service to me when bring my vehicles in for routine maintenance, recall or warranty repairs. Booking is always efficient and I'm kept informed if any additional work is found and when I am able to pick up my car.
31 August 2026
Very helpful from start to finish Very tentative Team
31 August 2026
Lewis was very responsive to my queries
30 August 2026
We were kept informed at each stage of the diagnostics.
28 August 2026
Would have been 5 stars if prices were lower.
27 August 2026
Excellent service
27 August 2026
A tricky problem to solve and I was kept updated every day
27 August 2026
Good efficient service
26 August 2026
All went very smoothly.
26 August 2026
No particular reason.
26 August 2026
Very efficient and professional.
26 August 2026
As always the team at reception and service delivered perfect high quality attention to every aspect of the work being performed.
26 August 2026
Very smooth service and team kept me informed all throughout
26 August 2026
Had a recall and it was carried out perfectly
25 August 2026
Very poor communications. Head of service made several inaccurate statements and handled situation very poorly when trying to explain that you didn't have the spare part and BMW was running short of them!
25 August 2026
I have always had excellent service from BMW Reading and continue to do so.
25 August 2026
All I had done was an MOT. They sent me 2 video health checks. The two technicians for some reason reported different things about my car. They even said the brake pad & tyre wear were completely different. How can they do that? Ridiculous!
25 August 2026
Easy, fast, efficient
24 August 2026
Superb communication and service very happy
24 August 2026
Kept me informed of progress at all times, even the bad news that I had to leave the car there
24 August 2026
Good job and good service
24 August 2026
I like customer service who dealt me during the job, polite reliable and Job was fantastic.I love it.
24 August 2026
Easy book-in, started and finished on time, nice welcome, easy to work while waiting.
23 August 2026
Everything was great, all the information about my car was provided completely, the staff were very helpful, thank you.
23 August 2026
Good service, kept me notified
23 August 2026
Booking was easy, work was carried out in time, car returned clean and winter tyres were available to take away as per request
23 August 2026
Work and MOT completed as expected
23 August 2026
Due to some unforeseen technical issues my car was with you for almost a week, which was inconvenient and expensive. I don't understand how BMW replacement parts are so expensive given the age of my vehicle.
21 August 2026
There were issues but when I raised them Group1 service manager resolved them.
21 August 2026
The lady at the reception was brilliant he help me when I could not find my details on the system. And the technician on the video did a fantastic job with the explanation, so in all i am happy with the services.
20 August 2026
Friendly, welcome. Receptive to issues.
20 August 2026
Simple check in, great staff
20 August 2026
Work completed on time. Great value for money.
19 August 2026
The check in was slow and it felt like an inconvenience to the team request the price for the service - I was waiting around for a while for this. The collection and review of work done to car after service was very good it felt more premium
19 August 2026
So far so good!
18 August 2026
Efficient, quick service. Kept me up to date
17 August 2026
Fantastic service form Chloe
17 August 2026
Unfortunately it took 15+ calls to arrange the fitting of the tyres. When I came to pay, despite previous discussions I was told I could not use the £250 goodwill voucher for tyres, on the way home I got a warning message to say tyres not recognised.
17 August 2026
I had a recall notice from BMW for an airbag replacement and made an appointment with Group 1 Reading BMW. I received an excellent service from start to finish.
16 August 2026
Always use Reading BMW but could be better during drop off and pick ip.
16 August 2026
My brake fluid service was done a lot quicker than was estimated so I'm happy. I could drop a star rating because nobody seems to answer the phone and I'm on hold for far too long. I'm hoping this is a temporary issue.
16 August 2026
Good deep cleaning inside the interiors of the car, but some stains left outside the car; the tyres checks and video capture is in excellent level of service; engine oil refills, oil filter and air-conditioning filters' replacement are expected
16 August 2026
New tyres fitted and alignment checked And adjusted. Dried white residue left uncleaned over tyre and wheel due to absence of valeting staff. Not a big issue but worth noting as detracted from perfect score.
16 August 2026
Very good professional service.
14 August 2026
I feel like the wait to collect keys at the end is excessive. You should have the paperwork and keys ready rather than making me wait around for 10 minutes like I'm at a job interview waiting to be seen.
14 August 2026
Charge £27 for service interval reset & said will only reset for the work they'll do. I buy different brand air filters so naturally asked them not to change them. Group 1 added air filter intervals on 1 of 2 of my cars even when asked not to.
13 August 2026
Polite friendly staff. Easy to drop off car
13 August 2026
A 5-star experience from start to finish. I brought my car in for a recall and was very impressed with the service I received. Everything was handled professionally and smoothly, and the whole experience with the dealership was excellent. Thank you
12 August 2026
My car has a Tyre pressure issue now It's extremely disappointed I did a full service Includinf oil change and they didn't even check the Tyres
12 August 2026
Coolant leak problem was not solved despite taking money inconsistent bills were presented and the service was completely unsatisfactory
12 August 2026
Started with courtesy car collection people not bringing him back
11 August 2026
Excellent service.
11 August 2026
Everything was fine, but when I went to collect my car after the service, I ended up waiting almost 40 minutes. It seems the reception team wrote a note for the service representative but didn't verbally inform them that my car was ready to be return
11 August 2026
Trouble free and easy
11 August 2026
kept informed of progress and advised of further work needed. Extra work completed promptly. Service adviser friendly and efficient.
11 August 2026
Pleasant surroundings to wait in with refreshments available. Service was done in the time they predicted. Car was valeted afterwards.
11 August 2026
The lady I dealt with at the time, Chloe, was very friendly, helpful and professional
11 August 2026
I can't fault the service at all. I particularly appreciate the space within the building itself and also the ease of parking outside. I have two dealerships a few miles from my home but in both customer parking is nonexistent.
11 August 2026
Very hands on and listened and addressed the issue's seriously.
10 August 2026
Issues being sorted
10 August 2026
Work completed on time and within the expected scope.
10 August 2026
Lewis Rogers was excellent and ensured all the right checks were carried out as part of my service.
10 August 2026
Best service received to date by any BMW group. Has put faith back into myself following some bad experiences by other groups.
10 August 2026
Good overall service
10 August 2026
The service department shows a complete lack of customer care and urgently needs training in basic professionalism. Chloe prioritised finishing with another client, including a 20-25 minute call, while I was left waiting simply for my car keys.
09 August 2026
Mainly due to the excellent service from the person looking after my booking - Louis. He helped track down the hire car that didn't turn up for me on time and also kept me informed of progress during the work. Excellent and friendly service.
08 August 2026
Extremely well looked after also kept informed of progress and filled with coffee
07 August 2026
The service I received from Lewis and the technicians was outstanding. Felt well looked after and had a safe road worthy car afterwards.
07 August 2026
Seamless and overall job was done as per my expectations.
07 August 2026
It was an MOT test. All was good.
06 August 2026
Staff friendly and helpful. Stress free and relaxing waiting area while car was being serviced. Also informative video of my car and service being done which pointed out my rear tyres required replacing which have been done. Good seeing under car.
06 August 2026
Good - the interaction and work done is professional, including early call about the service required. Bad - comms are bad, was told work+clean will complete in 90-120 min so stayed, but even after 150 min clean not complete, ended up without clean
05 August 2026
Very professional, polite and effective.
05 August 2026
I cannot fault the service in the slightest. Top drawer service. Things have 1000% improved since group1 took over at Reading
05 August 2026
The extra care and attention given to the inspection of the vehicle was above and beyond what i expected.
05 August 2026
I was disappointed on collection to discover my vehicle had not been cleaned, and indeed the tyres, having been fitted were not properly inflated, meaning I had to stop en route home. Due to short staffing, I also had a >30 minute wait on collection.
04 August 2026
Although there were problems with the hire car, the issues were handled well
04 August 2026
I was told I would be given a car for the day while my car was getting fixed and when I turned up to the car dealer witch sells cars that's full of cars I was told there was no cars I could drive to work for the day
04 August 2026
I thought the recall was complimentary, but in the end I still needed to pay £260, otherwise the service was good
04 August 2026
All done as per quote staff very helpful
04 August 2026
Really quick process to check in, accurate estimates on time to complete work was appreciated as I worked around my access to the car on the day
04 August 2026
I booked for a courtesy car and delayed the booking date to allow for a car to be available. I was told the day before the booking that the car would be a rental car. This meant a lot of hassle and extra time to pick up the car.
04 August 2026
Recall work done, car valeted and Chloe handled the process well.
04 August 2026
issue with my cars rear wiper arm and was told they are very "fiddly"- part of it has broken when l tried to lift it to clean under it, very unsatisfied with the explanation they said they couldn't do anything with it, was told "they're all it"?!?
03 August 2026
Good service. Very corteous and professional. Car was also cleaned inside and out.
03 August 2026
Everything went according to plan. Staff were all friendly, attentive and knowledgeable.
03 August 2026
Happy with the service ,friendly staff,very easy to book MOT and service. Professional staff.
02 August 2026
Daniel was most helpful throughout the process.
02 August 2026
Very good service. The only thing that would make it easier would be an allotted time rather than an all day appointment but that said, it gave time for a wash and vacuum and even a charge up!
01 August 2026
No response to 2 attempts to get invoice/ confirmation of work done
01 August 2026
Phoned with updates to keep me up to date with what was going on. Always polite and courteous
30 July 2026
Car showing in excessive of 600 miles driving distance available. Told it was an estimate based on driving style. Ran a software update at home when mileage dropped to 435! Much more realistic.
30 July 2026
Great service and helpful staff
30 July 2026
As soon as I left the centre tyre pressure warning came on to say there was a massive imbalance , later pump at the Garage confirmed there was a 10 psi difference between the two tyres . I had a huge vibration. Kwik Fit had to re balance the wheels
29 July 2026
Lewis was really good. There was an issue with the courtesy car but he sorted it.
29 July 2026
I was kept waiting for 20 minutes in reception, after being told someone would come over to me shortly. After complaining about this, John and Dan were then extremely helpful and efficient.
29 July 2026
It was an amazing experience, quick, efficient and the people really made the experience great!
29 July 2026
Excellent service from staff. I was made to feel welcome and was provided with full information of the works carried out and any precautionary issues.
29 July 2026
Communications were good both before and after I delivered the car Receptionist was available to help me to deposit my keys Video of car was good Cleaning of car was good MOT went smoothly Only problem was that pre MOT message had the wrong Price
28 July 2026
Problem resolved quickly whist I waited. All the staff I spoke to were knowledgeable, friendly and helpful.
28 July 2026
Reasonable service considering they've ruined my dads car when he took it in for an MOT and they wrecked his allotment wheels
28 July 2026
I felt like a valued customer.
28 July 2026
Made a appointment over 1 month ago about a recall,booked the day off walk and dropped the car off the day before,next day received and say bmw does not have that parts for the recall Day wasted. Could of let me know
27 July 2026
Friendly yet professional staff and nice clean premises. Thank you!
27 July 2026
Great service from all
27 July 2026
Great and even let me use the office
27 July 2026
Quick easy booking, additional works carried out in quick timeframe. Professional teams
27 July 2026
Car was in for over three weeks. Reasonable service, but I had to chase repeatedly for updates. When I asked for an alternative courtesy car, I was told that would be sorted and a week later still heard nothing, albeit my car was then returned.
26 July 2026
Exelent service easy to deal with
25 July 2026
All in all the Service experience was good, car was treated well, customer service kept me well informed, lots of free Coffee,the change in the way you get to use a Loan Vehical was a real let down, way preferred the in house service
25 July 2026
Chloe was brillant
25 July 2026
Perfect
25 July 2026
Lack of, and then when given, very poor communication
24 July 2026
The job that was required was done satisfactorily.
24 July 2026
Staff polite and well turned out. Centre was nice clean pleasant environment. Safety recall completed faster than advised as no work required.
24 July 2026
Booking from website did not get transferred to Group 1 reading. Despite dropping off at 8.30 for appointment car was not ready until after 4. I had to phone garage to see when I could collect. Collection took 40 mins despite car being ready.
24 July 2026
Communication was good, i feel the service quality was good, and the car feels much better. Price was expensive , even though discounts were applied. It would be better to have more transparency on the discounts applied.
23 July 2026
best customer service and communication, video reporting, top service rating, keep it up
23 July 2026
I was called in for a recall on my stop starter motor. I dropped my car off at 8.30am and got a call at 2.30pm to say my car was ready but it could not be done because the part wasn't even in stock!!
23 July 2026
Prompt appointment work was carried out within time given
23 July 2026
Disaster. Product recall for new starter motor (took half friday am off) - no contact all day; called up at 5pm to be told they'd done nothing cos no starter motors & car failed MOT for tyres but was too late and could I pick up on Monday! Awful.
22 July 2026
Great team, very friendly and professional, accommodated my needs and requests amazingly, thank you everyone.
22 July 2026
Chloe made the experience absolutely fantastic
22 July 2026
Friendly & professional meet & greet. Work carried out within expected timescale. Car cleaned.
22 July 2026
Straight forward and easy
22 July 2026
Took care of my issue. Slight mixup with booking deduction of one star.
22 July 2026
Thanks for the video, that you washed my car. Wish there were more frequent updates on the car, but I understand that the guys are busy with a lot of cars. Recommend :)
21 July 2026
I was kept well informed of progress by Chloe.
21 July 2026
Treated well and work was completed on fime
20 July 2026
Your technician Michael Prosser was very contentious, top bloke.
19 July 2026
There were a number things needing doing in the car and this is presented as a menu which you can agree to. Nowhere does it say what the timeframe is to do this work. You need to realise that many people can't just do without their car the next day.
19 July 2026
I would like all service lights cleared after the service.
19 July 2026
Service experience was fine, but payment options were limited. With the digital email link there was no Apple Pay forcing me locate a physical card and at the dealership Amex was rejected.
19 July 2026
The booking team very professional and friendly
19 July 2026
Straightforward, efficient and friendly
19 July 2026
1) booking. I turned up and even though I had a confirmation email there was no record of me bringing the car in 2) communication. No updates all day 3) phones. I tried for almost 30 mins with nobody picking up - so I just turned up and hoped
18 July 2026
Very pleased with everything done by Group1 BMW Reading
18 July 2026
Identified the problem and fixed it within the timeframe they said they would.
18 July 2026
Repair fixed in a timely manner under warranty
17 July 2026
Everything went as discussed but, on pick up, the car wasn't ready. It hadn't been washed so I had to wait longer than anticipated for this to be done.
17 July 2026
Lewis handled my car with care and he was very professional. Gave me great feedback for my car when it went for mot. I would go back to bmw as Lewis made my visit very welcoming.
17 July 2026
Excellent Service
16 July 2026
My car came in an air bag recall and you check my brakes and washed it. But got it back with a brake issues and the wheel arc cloth rubbing on my tyre. Car had no problems until I got it back. You didn't even want to help repairing it. Not happy ??
15 July 2026
Problem resolved and cost far less than I was trying to prepare myself for
15 July 2026
My car was not cleaned , I was told it was !
15 July 2026
Efficient
15 July 2026
As usual, was not notified of readiness and had to call for an update. When I collected the car the complimentary wash and vacuum had not been done. Service manager said I could claim back cost of wash up to £20 but this will not cover a decent wash
14 July 2026
good service
14 July 2026
Great service from Reading BMW (Hannah & team) quickly sorted out my number plates when I was struggling get sorted in open market and made the whole process effortless. Really appreciated her help.
14 July 2026
The staff who I met were willing to help and friendly.
14 July 2026
Fast appointment, great service, work competed on time, fair price.
14 July 2026
Easy to book, attentive & helpful reception when i dropped off and picked up car. Only a minor irritation that i had to call for a progress report quite late in day, having left my car first thing in morning - apology received which was fine.
14 July 2026
Daniel Knight was so helpful, kind and listened to what we were concerned about with our car. He helped us also with a hired car whilst our car got fixed. And helped answer any questions we had immediately. He made the experience stress free.
14 July 2026
As usual Group 1 BMW reading do not appear to be there for their customer. The booking was incorrect and the facilities doe those waiting did not meet the expectations
14 July 2026
Initially no, then after I complained, very good.
13 July 2026
Lewis was great, clear proactive and helpful
13 July 2026
Great, all staff friendly and helpful
13 July 2026
Very quick and professional , seamless service
13 July 2026
Courtesy, promptness & communication.
12 July 2026
Great communication
12 July 2026
Good service
12 July 2026
Great Service
12 July 2026
Car took two days - although was ready on first day but no one rang me to say it was ready - I rang 4 times to get through to someone- no one has had the curtesy to apologise or ring me I was promised that my car would be washed it wasn't ??
12 July 2026
As usual good service with comprehensive feed-back. Very helpful
12 July 2026
Delay in repair meant I had no car for the weekend
12 July 2026
Professional service, nice enough waiting area with tea and coffee, friendly staff.
11 July 2026
Massive improvement on past experiences well done. I had regular updates from Lewis and you are now answering the phone
10 July 2026
This is was the second time we booked our car in and again we come to collect and it's not been done. We had no communication during the morning that the MOT wasn't or hadn't been done we found out on collection.
08 July 2026
Hannah was the best . Thank you so much
08 July 2026
Goood service. Informed during the process. But it didn't get 5 stars because you charge for every little Thing. An odd complimentary element to the service would be good especially If your car is in for service and you are paying over £300.
08 July 2026
I was told that if i didnt give a 10 out of 10 mark then that is considered a failure. If true that is awful. Hence not a 10
07 July 2026
Booking was quick and easy and Hannah provided friendly and very professional service. Reception also made me feel very welcome. My overall experience I would describe as exceptional and I would recommend my friends and family to use BMW Reading.
07 July 2026
Service was performed whilst I waited and was done quickly and efficiently and very happy with Group1 service team.
07 July 2026
MOT and service completed. Vehicle allowed to fail MOT requiring a new tyre despite the issue being picked up in advance. It then took 3 days to arrange a replacement tyre. When I picked up the car it had warnings relating to the new tyre
07 July 2026
The service by the staff when you get there is good, but the difficulty of getting through on the phone is ridiculously hard. I had to call for a week before I got through. Please please sort out your telephones - they are a disgracebut no reflection
06 July 2026
My vehicle was in for an Mot and a service recall repair. I was kept informed throughout
06 July 2026
As a long time BMW owner I don't except being call by a receptionist by my Surname only when delivering the vehicle for the first visit What ever happened to respect.
06 July 2026
Communication regarding my booking was first class. Hannah also ensured she let me know at every stage as things took longer than anticipated on the day.
05 July 2026
Whilst the service was spot-on on the day, there was a minor hiccup in the lead up where there was some confusion on the agreed scope of work. However this is a minor communication error which is not a problem.
05 July 2026
All good, easy, good comms.
05 July 2026
Had to wait approx 45 mins for my loan car. I also didn't receive any update on my car's progress through the day - I just turned up at 5.30pm hoping it was ready. Daniel was v apologetic and said he'd been really busy.
05 July 2026
Everyone was helpful and the job was completed
04 July 2026
Flawless other than not notifying me on the 2nd day it wouldn't be finished the 3rd day
04 July 2026
Seemless service, efficiemt
04 July 2026
This is nothing to do with Daniel he was fine. This was an horrific experience. 200 chars aint enough. No one answers a phone EVER - couldn't speak to approve work etc. Utterly shambolic.
04 July 2026
Booked for drop and leave, pushed my car through to be done in half a day. Only great shame was my car wasnt washed!
03 July 2026
Almost perfect, except for lack of communication about when car would be ready. Had expected it back on day of drop off.
02 July 2026
I was the first to take my car in, arrived at 8am and wasn't called to pick my car up. I had to call at 12:30 and they only worked on my car then. My actual appointment was at 9:30
02 July 2026
Good service good comms
02 July 2026
We asked for an additional rear registration plate to be made for a bike rack and they replaced our perfectly good reg plate on the car & chucked it away!
02 July 2026
Excellent service and car was ready early
01 July 2026
Lewis was very easy to deal with and everything ran smoothly from dropping off the car to picking it up. Lovely air conditioning in show room on a hot day ??
01 July 2026
because my M3 was a "call back" to replace a drivers airbag and this was carried out swiftly in a morning. The team doing it also carried out a visual health check with out being asked by me.
01 July 2026
good customer service and fixed the problem. the only thing is the rhs door handle which was changed along with left side door handles do not match , which is the reason for 4 start instead of 5 star
01 July 2026
The service was done very quickly and I was informed by a phonecall from BMW when I could collect the car.
01 July 2026
The garage was expecting me and helped me to get the car tested before the MOT expired despite needing new and repaired alloy wheels. They worked quickly and efficiently on the day with good and accurate communication by Hannah. The lead time is long
30 June 2026
I was kept up to date with what was happening to my car. Informed there were refreshments available
30 June 2026
Damaged lacquer on wheels during power washing
30 June 2026
Good services
30 June 2026
Steve is a superstar. Called me ahead of time to introduce himself and inform of every step during the service day. Kept me informed throughout the whole process. 11/10 service delivered
30 June 2026
Car running like a dream now after having been running roughly for many months
30 June 2026
We had to call for update as not heard from anyone When I fillled out the online booking form iselected I was looking to change vehicle - was called advised car was in for work - said would look over and callback but did not
30 June 2026
Because my bmw came in without any issues. I left after having an mot and service with a rear offside indicator not working. I was then told that I would have to pay for it. Not happy.
29 June 2026
Overall good experience, however had to chase for an update when I call was not returned.
28 June 2026
I'm completely satisfied. Except I don't like feedback surveys.
28 June 2026
Prompt, Professional and Personal
25 June 2026
Professional support
25 June 2026
Calling the service centre took a very long time for phone to be answered.
24 June 2026
John carter was very helpful and polite.
24 June 2026
?Daniel was the best in Reading branch
24 June 2026
prompt service and communication
24 June 2026
I booked my car in for a service, and they said they would apply a recall at the same time. I was told it would cost me £485. When I got home I phoned and asked why the payment hadn't been taken. They told me only the recall had been done.
23 June 2026
Car scheduled for 2 days in workshop but extended to 4. However the car now behaves as it should and I'm pleased with the outcome. Thanks to my SA Lewis and the mechanic for such thorough work I know that my car will be cared for .please pass this on
23 June 2026
Check in was quick and simple and I appreciated the opportunity to talk to the check in staff. The service and MOT were conducted efficiently but the fitting of a replacement tyre left me concerned as the tyre pressure was incorrect by 0.8 bar.
23 June 2026
Good communication throughout and the work was completed on time and as expected. I also feel that the cost of the work was acceptable.
23 June 2026
My only issue was the lack of updates, After eight hours I made contact only to be informed that my vehicle may not be ready until the next day. Leaving very little time to rearrange scheduled meetings.
23 June 2026
Everything ran so smoothly
23 June 2026
The recall airbag work was done efficiently.
22 June 2026
Service excellent - initial booking problem with phone booking with BMW had me booked in Norwich not Reading wherei bought the car from
22 June 2026
Generally it was good, but there are areas for improvement. Meet and greet to be more consistent. If I am standing in front of the service desks, that means I've brought my car in and I'm waiting to hand off the keys.
22 June 2026
The team at Reading are consistently excellent in terms of quality of service, from walking into reception through to collecting my car. Steve was able to answer my questions confidently and made the whole process easy. Thanks!
21 June 2026
Quick turnaround and great communication on updates of my car
21 June 2026
Following issues with the the infotainment system the technician could find no fault, saying if it hapoens again ti immediately take the car to Group 1 for further investigation.
21 June 2026
I was originally told I needed one new tyre to pass the MOT, then I was informed later the same day I needed two new tyres. I collected the car and driving it home to safety warning came up on the dashboard. I phoned BMW straight away and sent a pho
21 June 2026
Milly was great and very knowledgeable and helpful.
21 June 2026
Car was not washed after the full service.
21 June 2026
Customer service was very good. The diagnosis and recommendations were excellent and the extra free hour at no charge was impressive. The only reason that I don't award 5 stars is that you did not have 6 glow plugs to replace the defective units.
20 June 2026
Everything was done well and to plan.
20 June 2026
Quick and reliable service.
19 June 2026
My car was recovered to this centre (not my local one). No-one called to tell me it was there. When I called, there were several occasions when no-one answered and I was also put on hold for 20+ minutes (gave up). The service adviser was fine.
18 June 2026
The only fly in the ointment was they couldn't find the wheel locking nut, which was in the tyre repair kit. Not an issue as I changed my tyres at Kwik Fit, but it did remove the option to have them changed by BMW.
18 June 2026
Efficiently scheduled and executed. Much appreciated the complimentary "extras" Service manager was very engaging, helpful and communicative
17 June 2026
The customer service representative assigned to this case, Lewis Rodgers, handled it well. My experience was, unfortunately, tainted by the way that the boot space had been left by the technician, who actually had no need to even open the boot!
17 June 2026
Steven was lovely, kept me constantly up to date sure I was happy with everything at the end.
17 June 2026
Good customer service
17 June 2026
From the moment I received my recall notice the service from BMW reading was excellent. My vehicle was booked in and repaired quickly. The team were very helpful and the complimentary clean was a bonus.
17 June 2026
The staff was very friendly. And the work was done in time.
17 June 2026
Work completed as expected and on time. Good communication from Lewis, and gave me a quote on some additional issues I have with the car
17 June 2026
The advisor was seemed distracted and uninterested. I asked for a car wash and a valuation. Neither happened.
17 June 2026
Good communication and works completed in good time
17 June 2026
Friendly customer service staff at reception and helpful and proactive customer service advisor (Hannah) who took care of my car's service needs.
17 June 2026
professional service
15 June 2026
Fast efficient and professional
15 June 2026
Easy and efficient. The kiosk option is great
14 June 2026
the service was good value, there was no up selling. It was completed ahead of time. The staff were helpful.
14 June 2026
From booking to collection it was perfect
14 June 2026
I booked the MOT on line thinking I was getting a specific time slot, to be told that this isn't correct by the dealer, do the website needs to be more specific
14 June 2026
Although there was a delay in getting tyres fitted due to machine issues, Lewis kept me updated and worked with me in order to have my car back in time so I could commute etc.
14 June 2026
Daniel, the service advisor have explained what is to be done and while the car in on the ramp, Daniel have kept me informed about what other safety concern that i need to fix and have offered a payment plan.
13 June 2026
Was told the car would be ready at 10am on Wednesday, went to pick it up at 5pm and was told it would be another 15 mins. 30 mins later, still waiting. Was told it was £199 on the phone, £239 via the URL, finally paid £203. Took longer than it needed
12 June 2026
The service was carried out very promptly. The service advisor was helpful and phoned me once the car was ready.
12 June 2026
I came in for a service and they kept me waiting half hour for a rental car then Entreprise called to say they didnt have cars at their South Reading Installation and would need to drive me to central Reading etc - ao I just took taxis as had to work
FIND Group 1 Reading BMW
Address
- Drake Way, Reading, Berkshire, RG2 0GH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0118 914 5379
Reading as well as surrounding areas including Bracknell, Wokingham, Henley-on-Thames and Wallingford
Address
- Drake Way, Reading, Berkshire, RG2 0GH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0118 914 5934
Reading as well as surrounding areas including Bracknell, Wokingham, Henley-on-Thames and Wallingford
Address
- Drake Way, Reading, Berkshire, RG2 0GH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0118 217 6470
Reading as well as surrounding areas including Bracknell, Wokingham, Henley-on-Thames and Wallingford
Address
- Drake Way, Reading, Berkshire, RG2 0GH
Opening Hours
- Mon–Fri:08:30 - 17:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 0118 914 5934
Reading as well as surrounding areas including Bracknell, Wokingham, Henley-on-Thames and Wallingford
Address
- Drake Way, Reading, Berkshire, RG2 0GH
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 0118 956 3765
Reading as well as surrounding areas including Bracknell, Wokingham, Henley-on-Thames and Wallingford
24 August 2026
Purchase and delivery of my new car went very smoothly, I am very happy with the service provided